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Solving printing problems
Symptom
The operator panel
display is blank or
displays only
diamonds.
Jobs do not print.
Held jobs do not print.
Job takes longer than
expected to print.
Cause
The printer self test
failed.
The printer is not ready
to receive data.
The specified output bin
is full.
The specified tray is
empty.
You are using the wrong
printer driver or are
printing to a file.
Your MarkNet™ print
server is not set up
properly or is not
connected properly.
You are using the wrong
interface cable, or the
cable is not securely
connected.
A formatting error has
occurred.
The printer has
insufficient memory.
The printer has received
invalid data.
The job is too complex.
Page Protect is set to
On.
Solution
Turn the printer off, wait about 10 seconds, and turn the
printer back on.
Performing Self Test appears on the display. When the
test is completed, the Ready message is displayed.
If the messages do not appear, turn the printer off and call for
service.
Make sure Ready or Power Saver appears on the display
before sending a job to print. Press
the Ready state.
Remove the stack of paper from the output bin, and then
press
.
Go
Load paper in the tray.
See
Loading the trays
for detailed instructions.
• Verify that you selected the printer driver associated with
the printer.
• If you are using a USB port, make sure you are running
Windows 98/Me, Windows 2000, Windows XP, or
Windows Server 2003 and using a Windows 98/Me,
Windows 2000, Windows XP, or Windows Server 2003
compatible printer driver.
Verify that you have properly configured the printer for
network printing.
Make sure you are using a recommended interface cable.
Refer to the Setup Guide for cable specifications.
• Print the job. (Only part of the job may print.)
• Delete the job.
• Free up additional printer memory by scrolling through the
list of held jobs and deleting others you have sent to the
printer.
Delete the job.
Reduce the complexity of your print job by eliminating the
number and size of fonts, the number and complexity of
images, and the number of pages in the job.
Set
Page Protect
to Off from the
1 Press Menu until you see Setup Menu, and then press
Select.
2 Press Menu until you see Page Protect, and then press
Select.
3 Press Menu until you see Off, and then press Select.
136
to return the printer to
Go
Setup
Menu.
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