Solving Printing Problems - IBM Infoprint 1422 User Manual

Table of Contents

Solving printing problems

Problem

The printer prints slowly when Best

quality is chosen in the printer

driver.

The printer prints slowly when

printing on narrow media (less

than 182 mm [7.2 in.] wide).

The printer prints slowly when

printing on transparencies.

The printer does not print at all or

prints black splotches down the

right side of a page.

Job did not print or incorrect

characters printed.

You are connected to the USB

port, but the printer did not print.

Troubleshooting

Solution

The higher the quality you select, the slower the print job will print. If

speed is necessary, choose Draft or Normal as the quality setting. Using

Best slows the printer to about half the speed of Normal.

Narrow print media causes the printer to feed more slowly. If speed is

necessary, print on wider media.

The printer slows down to optimize print quality. Changing the Media

Type setting back to Plain Paper increases the speed, but

transparencies may stick together in the output tray.

Make sure that the upper front door is fully closed on both sides.

If the left side of the door is not fully closed, the printer will not print.

If the right side of the door is not fully closed, black splotches may print

down the right side of a page.

• Make sure Ready appears on the operator panel before you send a

job to print. Press Go to return to Ready.

• Make sure print media is loaded in the printer. See

and

Loading and using the multipurpose

• Verify that the printer is using the correct printer language.

• Verify that the correct printer driver is being used.

• Make sure the parallel cable or USB cable is firmly plugged in at the

back of the printer.

• Check the cable connections.

• Make sure you are using the correct cable. If you use the parallel port,

we recommend an IEEE 1284-compliant parallel cable.

• If the printer is connected through a switch box, try a direct

connection.

• Verify that the correct print media size is selected in the printer driver

or on the operator panel.

• Make sure PCL SmartSwitch and PS SmartSwitch are set to On in

the printer driver or on the operator panel.

• If a print spooler is used, verify that the spooler is not stalled.

• If you print across a network or on a Macintosh computer, see

Solving network printing

• Determine which host interface you are using.

Make sure you are using a USB-capable operating system supported by

your printer.