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26
If the suggested corrective action does not fix the problem, call your service representative.
Problem
Job did not print or incorrect
characters printed.
Job did not print or incorrect
characters printed (continued).
Printer is connected to the USB
port, but will not print.
Print material misfeeds or
multiple feeds occur.
Argecy Computer Corporation 248-324-1800
Solving printing problems
Action
Make sure Ready appears on the operator panel before you send a job to
print. Press
Make sure there is print material loaded in the printer. Press Go to return to
Ready.
Verify that the printer is using the correct printer language.
Verify that you are using the correct printer driver.
Make sure the parallel, serial, ethernet, USB cable is firmly plugged in at the
back of the printer. Make sure you are using the correct cable. Use an IEEE
1284-compliant parallel cable. If you use RS-232 Serial, verify that a null
modem cable is used.
If the printer is connected through a switch box, try a direct connection.
Verify that the correct paper size is selected through the operator panel, in the
printer driver, or in the software application.
Make sure PCL SmartSwitch and PS SmartSwitch are set to On.
If you are using a print spooler, verify that the spooler is not stalled.
If you print across a network or on a Macintosh computer, see
printing
Check the printer interface from the Setup Menu.
Determine which host interface you are using. Print a menu settings page to
verify that the current interface settings are correct. See
settings
If you are using a serial interface:
• Make sure Honor DSR is set to Off.
• Check the protocol, baud, parity, and data bit settings. The settings
on the printer and on the host computer should match.
Make sure you are using Windows 98, Windows 2000, Windows Me, or
another USB-capable operating system supported by your printer.
Make sure the print material you are using meets the specifications for your
printer. See
Flex print material before loading it in any of the paper sources.
Make sure the print material is loaded correctly.
to return to Ready.
Go
problems.
page.
Print material specifications
72
Network
Printing the menu
for more details.
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