Re-Seating An X9700C Controller - HP IBRIX X9720 System Administrator Manual

help identify the fault or faults. Run the exds_escalate command to generate an escalate
report for use by HP Support as follows:
# exds_escalate
1 1. At this stage, an X9700cx I/O module has been replaced. Change the firmware of the I/O
modules to the version included in the X9720 Network Storage System:
a. Identify the serial number of the array using the command:
exds_stdiag
b. Run the X9700cx I/O module firmware update command:
# /opt/hp/mxso/firmware/exds9100cx_scexe –s
The command will pause to gather the system configuration, which can take several
minutes on a large system. It then displays the serial number of an array and asks if it
should be updated. If the serial number displayed is not the array to be updated, select
N for "no."
The command will continue to display serial numbers. When it reaches the desired array,
select Y to update the firmware.
NOTE:
no harm since I/O has been suspended as described above (and the I/O modules should
already be at the level included in the X9720 Network Storage System).
c. After the array has been flashed, you can exit the update utility by entering q to quit.
d. Press the power buttons to power off the affected X9700c and X9700cx.
e. Re-apply power to the capacity block. Power on the X9700cx first, then the associated
X9700c. The firmware update occurs during reboot, so the reboot could take longer than
usual (up to 25 minutes). Wait until the seven-segment display of all X9700c enclosures
goes to the "on" state before proceeding. If the seven-segment display of an X9700c has
not returned to "on" after 25 minutes, power cycle the complete capacity block again.
12. Run the exds_stdiag command to verify the firmware version. Check that the firmware is
the same on both drawers (boxes) of the X9700cx. Following is an example of exds_stdiag
output:
...
ctlr P89A40C9SW705J ExDS9100cc in 01/SGA830000M slot 1 fw 0126.2008120502 boxes 3 disks 22 luns 5
box 1 ExDS9100c
box 2 ExDS9100cx sn CN8827002Z
box 3 ExDS9100cx sn CN8827002Z
In the above example, the array serial number (box 1) is SGA830000M. The firmware level
on box 2 (left drawer of X9700cx) is 1.28. The firmware level on box 3 (right drawer) is
2.03. This is unsupported because the firmware levels are not the same—the firmware must
be updated as described in step 1 1.
13. Mount the file systems that were unmounted in step 6 using the GUI.

Re-seating an X9700c controller

Make sure you are re-seating the correct controller. You should observe both a flashing amber LED
and the seven-segment display. An H1 or C1 code indicates controller 1 (left) is halted; an H2 or
C2 code indicates that controller 2 (right) should be re-seated.
NOTE:
There is no need to disconnect the SAS cables during this procedure.
To re-seat the controller:
1. Squeeze the controller thumb latch and rotate the latch handle down
2. Pull the controller out until it has clearly disengaged—there is no need to fully remove the
controller.
150 Troubleshooting
If you reply Y to the wrong array, let the command finish normally. This can do
sn SGA830000M fw 1.56
fw 1.28
fw 2.03
fans OK,OK,OK,OK temp OK
fans OK,OK temp OK power OK,OK,FAILED,OK
fans OK,OK temp OK power OK,OK,OK,OK
power OK,OK