Failure Indications; Identifying The Failed Component - HP IBRIX X9720 System Administrator Manual

Failure indications

A failed or halted X9700c controller is indicated in a number of ways as follows:
On X9720 systems, the exds_stdiag report could indicate a failed or halted X9700c
controller.
An email alert.
In the GUI, the logical volumes in the affected capacity black show a warning.
The amber fault LED on the X9700c controller is flashing.
The seven-segment display shows an H1, H2, C1, or C2 code. The second digit represents
the controller with a problem. For example, H1 indicates a problem with controller 1 (the left
controller, as viewed from the back).

Identifying the failed component

IMPORTANT:
pre-installed. The X9700cx I/O module cannot operate with mixed versions of firmware. Plan for
system downtime before inserting a new X9700cx I/O module.
1. Verify that SAS cables are connected to the correct controller and I/O module. The following
diagram shows the correct wiring of the SAS cables.
1. X9700c
2. X9700cx primary I/O module (drawer 2)
3. X9700cx secondary I/O module (drawer 2)
4. X9700cx primary I/O module (drawer 1)
5. X9700cx secondary I/O module (drawer 1)
As indicated in the figure above, the X9700c controller 1 (left) is connected to the primary
(top) X9700cx I/O modules and the controller 2 (right) is connected to the secondary (bottom)
I/O modules. If possible, trace one of the SAS cables to validate that the system is wired
correctly.
2. Check the seven-segment display and note the following as it applies to your situation:
If the seven-segment display shows "on," then both X9700c controllers are operational.
If the seven-segment displays shows "on" but there are path errors as described earlier
in this document, then the problem could be with the SAS cables connecting the X9700c
controller to the SAS Switch in the blade chassis. Replace the SAS cable and run the
A replacement X9700cx I/O module could have the wrong version of firmware
Identifying failed I/O modules on an X9700cx chassis 147