HP IBRIX X9720 System Administrator Manual page 7

Using AutoPass to retrieve and install permanent license keys......................................................124
16 Upgrading the system hardware and firmware..........................................125
Upgrading firmware..............................................................................................................125
Adding performance modules on X9730 systems......................................................................125
Adding new server blades on X9720 systems...........................................................................125
Adding capacity blocks on X9720 systems...............................................................................127
Where to install the capacity blocks...................................................................................128
Installation procedure.......................................................................................................129
Enabling monitoring for the new storage.............................................................................134
Setting the chassis name of the new capacity block..............................................................134
Removing server blades.........................................................................................................135
Removing capacity blocks......................................................................................................135
17 Troubleshooting....................................................................................136
Collecting information for HP Support with Ibrix Collect.............................................................136
Collecting logs................................................................................................................136
Deleting the archive file....................................................................................................137
Downloading the archive file.............................................................................................137
Configuring Ibrix Collect...................................................................................................138
Viewing data collection information....................................................................................139
Viewing data collection configuration information................................................................139
Adding/deleting commands or logs in the XML file..............................................................139
Troubleshooting X9720 systems..............................................................................................139
Escalating issues..............................................................................................................139
Useful utilities and processes.............................................................................................140
exds_stdiag utility........................................................................................................140
exds_netdiag utility.....................................................................................................141
exds_netperf utility......................................................................................................141
Accessing the Onboard Administrator.....................................................................................142
Accessing the OA through the network...............................................................................142
Access the OA Web-based administration interface.........................................................142
Accessing the OA through the serial port............................................................................143
Accessing the OA through the service port..........................................................................143
Using hpacucli - Array Configuration Utility (ACU)...............................................................143
POST error messages............................................................................................................143
X9730 controller error messages.............................................................................................143
X9720 LUN layout................................................................................................................146
X9720 component monitoring................................................................................................146
Identifying failed I/O modules on an X9700cx chassis..............................................................146
Failure indications............................................................................................................147
Identifying the failed component........................................................................................147
Re-seating an X9700c controller........................................................................................150
Viewing software version numbers..........................................................................................151
Troubleshooting specific issues................................................................................................151
Software services.............................................................................................................151
Failover..........................................................................................................................151
Windows X9000 clients...................................................................................................152
Mode 1 or mode 6 bonding.............................................................................................152
Onboard Administrator is unresponsive...............................................................................153
X9000 RPC call to host failed............................................................................................153
Degrade server blade/Power PIC.......................................................................................153
LUN status is failed..........................................................................................................153
Apparent failure of HP P700m...........................................................................................154
X9700c enclosure front panel fault ID LED is amber..............................................................155
Spare disk drive not illuminated green when in use..............................................................155
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