FLIR SyncroIP Series Software Manual
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FLIR SyncroIP Series Software Manual

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SyncroIP Series IP Cameras
Software Manual
Instruction Manual
English Version 1.0
www.digimerge.com
www.flir.com/security
Copyright © 2013 Digimerge Technologies Inc., a FLIR Company

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  • Page 1 SyncroIP Series IP Cameras Software Manual Instruction Manual English Version 1.0 www.digimerge.com www.flir.com/security Copyright © 2013 Digimerge Technologies Inc., a FLIR Company...

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Overview ............1 Notes .
  • Page 4 Installing FLIR SyncroIP CMS ........
  • Page 5 FLIR SyncroIP NVR HD Interface ........

  • Page 6: Overview

    OVERVIEW This manual covers the following topics related to your FLIR SyncroIP camera: • Web browser configuration interface (page 2). • Firmware update tool (page 38). • PC CMS Software (page 41). • Smartphone / tablet apps (page 56). Notes •...

  • Page 7: Web Configuration Interface

    Web Configuration Interface WEB CONFIGURATION INTERFACE The camera includes a built-in web interface that can be accessed using a web browser. Supported Browsers • Google Chrome, Mozilla Firefox, and Apple Safari® (via Webplugin) • Microsoft Internet Explorer® 8.0 or later, 32-bit version (via ActiveX®) Internet Explorer Setup 1.

  • Page 8: Live View

    Web Configuration Interface 3. Click Please click here to download and install the plug-in. 4. Double-click webplugin.pkg in the downloads list to install. Follow the prompts to install. Double-click to install the plugin NOTE: If video from the camera does not appear after installation, quit Safari by right-clicking on the Safari icon in the dock and then selecting Quit.
  • Page 9 Web Configuration Interface • Sub Stream: Click to view the Sub Stream. The Sub Stream is recommended for better performance when viewing the camera remotely. • Protocol: Select the protocol that will be used to stream video: TCP or UDP. NOTE: Multicast is not supported.

  • Page 10: Ptz Controls (Ptz Cameras Only)

    Web Configuration Interface • Snapshot: Click to save a snapshot from the camera to your computer hard drive. To configure the folder where snapshots are saved, see “Path” on page 14. NOTE: Depending on your computer’s security settings, you may need to run your browser as administrator to save snapshots or manual recordings.

  • Page 11: Preset

    Web Configuration Interface Select Scan under PTZ Settings. Select Scan Set up Scan Start Scan Save left position Save right position 2. Click Set. 3. Move the camera into the desired left position and then click Set Left to save. 4.

  • Page 12: Pattern

    Web Configuration Interface 1. Enter the number of the preset you would like to save. 2. Click Del. Pattern You can use the pattern function to record a series of camera movements to recall later. To save a pattern: 1. Select Pattern under PTZ settings. Select Pattern Enter pattern number Delete pattern...

  • Page 13: Goto

    Web Configuration Interface Goto The Goto function allows you to move the camera to a position with specified parameters. Select Goto Set horizontal angle Set vertical angle Set zoom level Click to goto position To move the camera to a specified position: 1.

  • Page 14: Setup

    Web Configuration Interface Setup The Setup menus allow you to configure camera settings. Camera Conditions The Conditions menu allows you to configure the image sensor settings for the camera. As you make adjustments, the effects will be shown in the video display. NOTE: Some settings described below may not be available, depending on the features of your camera model.

  • Page 15: Profile Management

    Web Configuration Interface • Low Motion Blur: The system will automatically adjust the shutter to reduce motion trails in the image. Set the minimum and maximum Shutter Scope. • Manual: Configure manual exposure settings. Configure the Shutter Regulate and Gain Scope.

  • Page 16: Zoom And Focus (Motorized Lens Cameras Only)

    Web Configuration Interface • Normal: Camera will use the Normal profile at all times. • Full Time: Select the profile the camera will use at all times. • Schedule: Configure a schedule that the camera will use for Day (yellow) and Night (black) profiles.

  • Page 17: Video

    Web Configuration Interface Video The Video menu allows you to configure the encoding settings for the camera. Video settings are divided into Main Stream and Sub Stream. To configure video quality settings: 1. Check Enable under Sub Stream to enable the sub stream or uncheck to disable. 2.

  • Page 18: Snapshot

    Web Configuration Interface Snapshot The Snapshot menu allows you to configure images quality settings for snapshots. To configure snapshots: 1. Configure the following: • Snapshot Type: Select General to configure snapshots taken using scheduled recording. Select Event to configure snapshots activated by alarms. •...

  • Page 19: Path

    Web Configuration Interface 4. Under Location, check to add a custom message, and then click Setup to enter a custom message up to 5 lines. 5. Click Save to save changes. Path The Path tab allows you to configure the folder where snapshots and manual recordings are saved.

  • Page 20: Connection

    The HTTP Port must be port forwarded to enable remote access. NOTE: If you change the HTTP Port to anything other than 80, you must enter colon (:) and the http://tomsmith.myddns-flir.com:85 HTTP port in your web browser to access the camera (e.g.

  • Page 21: Pppoe (Unsupported)

    5. Click Save to save changes. PPPoE (Unsupported) DDNS The DDNS menu allows you to set up the camera with a free FLIR DDNS account for remote connectivity. You can register for a FLIR DDNS account at ddns.myddns-flir.com. To configure DDNS: 1.

  • Page 22: Smtp (Email)

    Web Configuration Interface remotely connect to the camera. If you enable the IP filter the camera will block any device that is not listed. Make sure the correct devices are added to the list, or you may not be able to access the camera.

  • Page 23: Upnp

    Web Configuration Interface 2. Under Port, enter the Port used by the server. 3. Check Anonymity if the server allows anonymous logins or uncheck to enter credentials to access the server. 4. Under Username, enter the user name of the sender’s account. 5.

  • Page 24: Snmp (Unsupported)

    Web Configuration Interface To access the camera through Bonjour: 1. In Safari, click to open the Bookmarks menu. 2. Click Bonjour, the IP Camera will appear in the list. Double-click Click the camera Bonjour 3. Double-click the IP camera to open it in a browser tab. SNMP (Unsupported) Multicast (Unsupported) IEEE802 (Unsupported)
  • Page 25 Web Configuration Interface 1. Check Enable to enable motion detection. 2. To configure a schedule when motion detection will be activated, click Setup next to Working Period. Click Setup to select the day to configure Click the checkboxes to apply the same schedule to Configure up multiple days to 6 time...

  • Page 26: Video Masking (Unsupported)

    Web Configuration Interface • Click Save. Amount of motion detected Threshold 5. Check Record to record when motion is detected. microSD or FTP recording must be configured to use this function. 6. Enter number of seconds the camera will record after motion is detected under Record Delay. 7.

  • Page 27: Warning

    Web Configuration Interface 1. Configure the following: • Under Relay-In, select the alarm device you would like to configure. • Check Enable to enable the selected alarm In device. • Click Setup next to Working Period to set a schedule for alarm device activation. •...

  • Page 28: Capacity Warning

    Web Configuration Interface 3. Check Send Email to send an email alert when No SD Card errors occur. Capacity Warning A Capacity Warning occurs when the recording destination (microSD or SD card or FTP server) reaches capacity. To configure Capacity Warnings: 1.

  • Page 29: Disconnection

    Web Configuration Interface Disconnection A Disconnection error occurs if the camera is disconnected from the network. To configure Disconnection Errors: 1. Check Enable to enable Disconnection errors. 2. Check Record to record to the microSD or SD card when Disconnection errors occur. NOTE: The camera must support microSD or SD card recording to use this function.

  • Page 30: Storage

    Web Configuration Interface 6. Click Save to save changes. Storage The Storage menu allows you to configure recording settings. Record Schedule The Record Schedule determines the schedule for video recording to SD card or FTP. To configure the recording schedule: 1.

  • Page 31: Holiday Schedule

    Web Configuration Interface To configure the snapshot schedule: 1. Click Setup next to the day you would like to configure. 2. Use the checkboxes if you want to copy the schedule to other days. 3. Configure up to 6 time periods for recording. For each period, enter a time range and check the recording types you would like to enable during that period: •...

  • Page 32: Destination - Local

    Web Configuration Interface 1. Under Record or Snapshot, check Local to record to the microSD card or FTP to record to FTP. For video recording or snapshot recording, you cannot record to both microSD and FTP. 2. Click Save. Destination - Local The Local tab allows you to format or configure the microSD card installed in the camera.

  • Page 33: Record Control

    Web Configuration Interface 3. Click Save to save changes. Record Control The Record Control menu allows you to configure recording parameters for the camera. To configure recording parameters: 1. Under Pack Duration, enter the duration in minutes that the camera will use to pack video files.

  • Page 34: General - Date & Time

    Web Configuration Interface General - Date & Time The Date & Time tab allows you to set up date and time settings for the IP camera. To configure date & time settings: 1. Configure the following: • Date Format: Select the date format. •...
  • Page 35 Web Configuration Interface only one that can change permissions assigned to user accounts. Accounts given permission to access the Account menu may change the password for other accounts. Accounts not given permission to access the Account menu may not change any account passwords, including their own.
  • Page 36 Web Configuration Interface 2. Click Add Group. 3. Configure the following: • Group: Enter a name for the group. • Remark: (Optional) Enter a description for the group. • Authority List: Use the checkboxes to assign the default permissions for user accounts added to this group.

  • Page 37: Default

    Web Configuration Interface 2. Click next to the account or group you would like to delete. Click to delete an account or group 3. Click OK. Default Click the Default button and then click OK to reset the camera to default settings. The camera will reboot.

  • Page 38: Auto Maintain

    Web Configuration Interface Auto Maintain The Auto Maintain menu allows you to reboot the camera manually or on a automatic schedule. Rebooting the camera regularly ensures system stability. It also allows you to automatically delete old video files. To manually reboot the camera: •...

  • Page 39: Information

    Web Configuration Interface Information Version The Version menu shows you information related to the product and firmware version. The Log menu allows you to view system logs for the camera. To view system logs: 1. Under Start Time and End Time, enter the start time and end time for your search. 2.

  • Page 40: Playback (Cameras With Microsd Only)

    Web Configuration Interface Playback (Cameras with microSD Only) Playback mode allows you to playback video from the camera’s microSD card. To playback video from the microSD card: 1. Use the calendar to select a day to search for video. The bar on the bottom populates with video recorded on that day.

  • Page 41: Playback Controls

    Web Configuration Interface Playback Controls Volume Play Fast Next Show/hide recording Select playback time frame Zoom into type in time bar time bar Slow Stop Mute Backing up Video Files You can download video files to your computer hard drive. Video files are saved in (.dav) format. You can use the video player available from www.digimerge.com to play backup video files.
  • Page 42 Web Configuration Interface 3. Click next to the video file you would like to download to your computer hard drive. Click to select a time...

  • Page 43: Upgrade Tool

    Upgrade Tool UPGRADE TOOL To perform a firmware upgrade over the LAN or Internet, a Config Tool is provided on the CD or www.digimerge.com. In an effort to continuously improve the functionality of our products, firmware upgrades are available as a free download on www.digimerge.com. NOTE: The Config Tool is supported on PC only.

  • Page 44: Installing A Firmware Upgrade Over The Internet

    Upgrade Tool 7. Click Upgrade. Wait for the upgrade to complete. Do not power off the system or disconnect the power cable during upgrade. The system will restart when the upgrade is complete. Check ’s Click Open and select firmware file Click Upgrade Installing a Firmware Upgrade Over the Internet Prerequisites:...
  • Page 45 Upgrade Tool 9. Click Upgrade. Wait for the upgrade to complete. Do not power off the system or disconnect the power cable during upgrade. The system will restart when the upgrade is complete. Click System Upgrade Click Open and select the firmware file Click Upgrade and select the firmware file...

  • Page 46: Flir Syncroip Central Management Software For Pc

    FLIR SYNCROIP CENTRAL MANAGEMENT SOFTWARE FOR PC FLIR SyncroIP CMS is a central management software that allows you to view and manage multiple s and IP cameras. System Requirements Your system must meet or exceed the system requirements below: Description Requirement Core 2 Duo 3.0GHz...

  • Page 47: Installing Flir Syncroip Cms

    FLIR SyncroIP Central Management Software For PC Installing FLIR SyncroIP CMS Install FLIR SyncroIP CMS from the CD included with your IP camera or by downloading it from www.digimerge.com. It is recommended to visit www.digimerge.com for the latest software versions.
  • Page 48 To add a : 1. Click Config Manager>Device Manage. Click Config Manager Click Device Manage 2. Click Search Device. If a Windows Firewall alert appears, click Allow. 3. Check the IP camera and click Add Management. Click Search Device Check the Click Add Management 4.

  • Page 49: Adding An Ip Camera Using A Ddns Address

    FLIR SyncroIP Central Management Software For PC 7. Click + next to No Group. 8. Double-click the IP camera. 9. Click-and-drag the IP camera to the display area to view. Click Device List Click + Double-click the Click-and-drag the to the...
  • Page 50 • User: Enter the IP camera’s user name (default: admin). • Password: Enter the IP camera’s password (default: admin). Enter name of your choice Select Select Domain name Enter Domain Name, followed by .myddns-flir.com tomsmith.myddns-flir.com Enter TCP Port (default: 35000). Enter User Name (default: admin). Enter Password (default: admin).

  • Page 51: Cms Live Viewing Overview

    FLIR SyncroIP Central Management Software For PC 8. Click-and-drag the IP camera to the display area to view. Click Device List Click + Double-click the Click-and-drag the to the display area to view CMS Live Viewing Overview 1. Camera Controls:...

  • Page 52: Configuring Projects

    FLIR SyncroIP Central Management Software For PC 2. Live View Toolbar: Select image Full-screen quality Display views Latency/ Fluency 3. CMS Quick Menus: Click to access key CMS functions. 4. CMS Window Controls: Lock CMS Full Menu Maximize/ Quit Restore Minimize 5.

  • Page 53: Running Tasks And Projects

    2. Click Monitor Project. Click Monitor Project 3. Click New. 4. Enter a Name for the project. You may not change the name after the project is created. 5. Under Mode, select Tour Mode or Schedule Mode. Tour Mode will cycle through tasks on a fixed interval.

  • Page 54: Using E-Map

    FLIR SyncroIP Central Management Software For PC Using E-Map The E-Map feature allows you to visually map your cameras over a .jpg image. Configuring E-Map Use the steps below to select a .jpg image to use for the E-Map and place your cameras.

  • Page 55: Opening Cameras From E-Map

    FLIR SyncroIP Central Management Software For PC 7. Click Pic. Home Click and drag picture to the window Click Pic 8. Click-and-drag the picture to the window to use it for the E-Map. 9. Click Device to view a list of connected s and IP cameras.

  • Page 56: Configuring The Cms

    FLIR SyncroIP Central Management Software For PC 2. Click on a display area in the main CMS window, then double-click on the camera to open it. Click a display area Double-click on a camera to open Configuring the CMS You can configure settings for the CMS such as the admin password, recording directories, and start up settings through the Config menu.

  • Page 57: Changing The Cms Admin Password

    • Auto Login FLIR SyncroIP CMS: Check for the CMS to automatically log in the admin account when it is opened. • Hotkey Setup: Configure hotkeys for the CMS. Use the drop-down menu to select the command, and then click inside the box on the right and enter the hotkey.

  • Page 58: Adding User Accounts To The Cms

    To change the CMS admin password: 1. When logged in as the admin account, click Config( )>Modify Password. 2. Under Old Password, enter the old password. 3. Under New Password and Confirm Password, enter the new password. Enter old password Enter new password 4.

  • Page 59: Multi-Monitor Support

    Multi-Monitor Support The CMS supports up to 4 monitors on a single system. The recommended system specifications are listed below. If your system does not meet the requirements below, you may experience slow system performance. Minimum system recommendations to run the CMS on multiple monitors: •...
  • Page 60 FLIR SyncroIP Central Management Software For PC 2. Click Search to detect secondary monitors or Identify to display the monitor number assigned to each secondary monitor. Click to detect monitors Click to show monitor number on screen 3. Check monitors to open them when the CMS software opens or uncheck to disable.

  • Page 61: Smartphone And Tablet Apps

    SMARTPHONE AND TABLET APPS iPhone FLIR SyncroIP NVR is an iPhone app that allows you to remotely view your IP camera. System Requirements • iOS 4.3 or later. Prerequisites • Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port forwarded on your router to your camera’s IP address.
  • Page 62 • Name: Enter a name for your IP camera of your choice. Enter a name for your • Address: Enter your DDNS Enter the DDNS tomsmith.myddns-flir.com address (e.g. address tomsmith.myddns-flir.com Enter the Client Port • Port: Enter the Client Port (default: 35000).

  • Page 63: Flir Syncroip Nvr Interface

    Access Favorites Open image settings Viewing Videos with Local File If you have saved videos using FLIR SyncroIP, you may open them with Local File. NOTE: You may open screenshots using the Photos app. To access Local File: • From the Main Menu, tap Local File.

  • Page 64: Using Playback Mode On Iphone

    Smartphone and Tablet Apps Using Playback Mode on iPhone You can access recorded video on your IP camera’s microSD card using your iPhone. NOTE: You must configure your camera to record the sub stream to use playback mode on mobile devices. For details, see “Record Control” on page 28. To use Playback Mode: 1.

  • Page 65: Enabling Push Notifications

    5. Use the on-screen controls to control playback. Double-tap to open in full-screen Next frame Fast Play/pause Slow Select next video file Select previous video file Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when the camera detects motion.

  • Page 66: Device Manager

    Smartphone and Tablet Apps 3. Tap Motion Detect and then check CAM 1. Check channels to enble push notifications 4. Tap OK. A test notification will be sent to your device. After this, whenever the selected cameras detect motion, you will receive a notification. Device Manager You can use Device List to manage your IP cameras and NVRs.

  • Page 67: Ipad

    Smartphone and Tablet Apps iPad FLIR SyncroIP NVR HD is an iPad app that allows you to remotely view your IP camera. System Requirements • iOS 4.3 or later. Prerequisites • Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port forwarded on your router to your camera’s IP address.
  • Page 68 6. Configure the following: Enter a name for your IP camera tomsmith.myddns-flir.com Enter the DDNS address Enter the Client Port Enter the user name Enter the password Enter 1 • Name: Enter a name for your IP camera of your choice.

  • Page 69: Flir Syncroip Nvr Hd Interface

    Smartphone and Tablet Apps FLIR SyncroIP NVR HD Interface You can use FLIR SyncroIP NVR HD in landscape or portrait mode. Double-tap to open in full screen Slide to select favorites Select different camera Snapshot Disconnect all Open menus Add current...

  • Page 70: Using Playback Mode On Ipad

    Smartphone and Tablet Apps Using Playback Mode on iPad You can access recorded video on your IP camera using your iPad. NOTE: You must configure your camera to record the sub stream to use playback mode on mobile devices. For details, see “Record Control” on page 28. To use Playback Mode: 1.

  • Page 71: Enabling Push Notifications

    Smartphone and Tablet Apps Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when the camera detects motion. Once you have received a push notification, you can select it to open live video from the camera that detected motion.

  • Page 72: Android Phones

    Android Phones FLIR SyncroIP NVR allows you to remotely view your IP camera on Android smartphones. A separate app is available to remotely view your IP camera on Android tablets, to make better use of the larger screen size. For details, see “Android Tablets” on page 73.
  • Page 73 • Name: Enter a name for your IP camera of your choice. • Address: Enter your DDNS Enter a name for your IP camera address (e.g. tomsmith.myddns-flir.com Enter the DDNS tomsmith.myddns-flir.com address • Port: Enter the Client Port Enter the Client Port (default: 35000).

  • Page 74: Flir Syncroip Nvr Interface

    Tap + and select a camera 11. Repeat to view additional cameras. FLIR SyncroIP NVR Interface You can use FLIR SyncroIP NVR in portrait and landscape mode. Return to Main Menu Double-tap to open a channel in full-screen...

  • Page 75: Viewing Snapshots And Videos With Local Files

    Smartphone and Tablet Apps Viewing Snapshots and Videos with Local Files If you have saved snapshots or videos using FLIR SyncroIP NVR, you may open them with Local Files. To access Local Files: • From the Main Menu, tap Local Files.

  • Page 76: Enabling Push Notifications

    Smartphone and Tablet Apps 3. Tap + and select a camera to playback. Tap + and select a channel to playback 4. Select the date then the start and end times to playback. 5. Use the on-screen controls to control playback. Double-tap to open in full-screen Next frame...
  • Page 77 live video from the camera that detected motion. Push notification NOTE: Appearance of notifications may differ depending on the model of your device NOTE: Motion detection must be activated to receive push notifications. For details on enabling motion detection, see “Video Detect” on page 19. NOTE: Your camera must be configured to record the sub-stream to open video from push notifications.

  • Page 78: Device Manager

    1. Swipe the device you would like to delete to the right. 2. Tap Delete. Tap OK to confirm. Tap Delete Android Tablets FLIR SyncroIP NVR HD is an app that allows you to remotely view your IP camera on an Android tablet. System Requirements • Android 3.3 or later.
  • Page 79 Smartphone and Tablet Apps 4. Tap Device Manager. Tap Add 5. Tap Add. 6. Configure the following: Enter a name for your IP camera tomsmith.myddns-flir.com Enter the DDNS address Enter the Client Port Enter the user name Enter the password Enter 1 •...

  • Page 80: Flir Syncroip Nvr Hd Interface

    Click + and then select a camera FLIR SyncroIP NVR HD Interface You can use FLIR SyncroIP NVR HD in landscape or portrait mode. Double-tap to open in full screen Slide to select favorites Select different camera...

  • Page 81: Using Playback Mode On Android Tablets

    Smartphone and Tablet Apps Using Playback Mode on Android Tablets You can access recorded video on your IP camera using your Android tablet. NOTE: You must configure your camera to record the sub stream to use playback mode on mobile devices. For details, see “Record Control” on page 28. To use Playback Mode: 1.

  • Page 82: Enabling Push Notifications

    Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when the camera detects motion. Once you have received a push notification, you can select it to open live video from the camera. Push notification NOTE: Appearance of notifications may differ...

  • Page 83: Device Manager

    Smartphone and Tablet Apps 4. Tap MotionDetect then check CAM 1. Check CAM 1 5. Tap OK. A test notification will be sent to your device. After this, whenever the selected cameras detect motion, you will receive a notification. NOTE: You can see a list of notifications through the Event List menu. To show the Event List menu, from live view, tap then Tap on an event to view live...
  • Page 84 2. Tap . Tap OK to confirm. Tap to delete To modify a device: 1. Tap a device to select. 2. Tap the device again to open the edit screen. 3. Update the connection details as needed and then tap Save.
  • Page 85 Need Help? Please make sure to visit our website www.digimerge.com to receive product updates and information. 3 Easy Ways To Contact Us Online: P ro d u c t s upp or t i s a v a i l a b l e 2 4 / 7 i n c l ud i n g p r od u c t in fo r m a ti on , u se r m a nu a l s , qu i c k s t a rt up g u i d e s an d FA Q’s w w w.d ig i m e rg e .c om By Email:...

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