Allworx 9204 User Manual
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Allworx 9204 User Manual

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Allworx
Phone Model 9204/9204G User Guide
Updated May 21, 2014

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Summary of Contents for Allworx 9204

  • Page 1 ® Allworx Phone Model 9204/9204G User Guide Updated May 21, 2014...
  • Page 3 Allworx® Phone Model 9204/9204G User Guide...
  • Page 4 Allworx Corp. Software in this product is Copyright 2014 Allworx Corp, a Windstream company, or its vendors. All rights are reserved. The software is protected by United States of America copyright laws and international treaty provisions applicable worldwide.

  • Page 5: Table Of Contents

    Place a Call ....................15 Receive a Call ....................15 End a Call ..................... 16 Headset ......................16 Directory Dialing .................... 16 Redial a Number ................... 16 +1 866 ALLWORX * +1 585 421 3850 Page iii www.allworx.com Revised: 5/21/14...
  • Page 6 Answer a Ringing Phone Using another Handset .........27 Park .......................27 Park a Call on a Line Appearance PFK ...........28 Park a Call from the Hold Screen .............28 Page iv +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 5/21/14...
  • Page 7 Reboot the Phone ..................34 Hot Desk Login ....................34 Clear Call History ..................35 Refresh Directory ..................35 Network Profiles .................... 35 Regulatory Notices ................37 Abbreviations ..................39 +1 866 ALLWORX * +1 585 421 3850 Page v www.allworx.com Revised: 5/21/14...
  • Page 8 Allworx Phone Model 9204/9204G User Guide Page vi +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 5/21/14...

  • Page 9: Introduction

    Unpack the Allworx phone and applicable accessories, identify each item in the checklist and inspect for missing items. • Allworx phone and base: attach the base to the back of the phone. See “Adjust the Phone Angle” on page 4. for more information. •...
  • Page 10 Allworx Phone Model 9204/9204G User Guide Page 2 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 5/21/14...

  • Page 11: Setup

    Allworx Phone Model 9204/9204G User Guide 2 Setup Connect the Phone Do not connect the phone to an analog phone line. This may cause damage to the Allworx Caution: phone, which voids the warranty. To connect the phone: Connect the cables to the jacks on the back of the phone.

  • Page 12: Adjust The Phone Angle

    If this occurs, follow the on screen directions. If the phone does not follow this sequence or displays an error, contact the Allworx Server Administrator. Adjust the Phone Angle The phone base angle adjusts for easier phone screen reading.

  • Page 13: Wall Mounting (Optional)

    Allworx phone flush to the wall surface. Leviton 4108W-0SP Remove the Allworx phone base and mount the phone over the mounting plate studs. All power and RJ-45 cable connections should exit between the phone back and the wall, and then routed to the network connection and/or a power connection.

  • Page 14: Handset Retainer Clip

    Handset Retainer Clip The handset retainer clip prevents the handset from slipping out of the phone cradle while hanging on a wall.The Allworx phone ships with the adjustable handset retainer clip in the wall mount position on the phone cradle.

  • Page 15: Overview

    Exchange) or Key System mode of operation. This affects the functionality of each programmable button on the phone. For Allworx Server Software Release 7.5 and later, the phone LCD screen backlight turns off after 2 minutes of inactivity. To turn it on, lift the handset off the hook or press a button.

  • Page 16: Buttons

    Audio Message Center: Plays a welcome message and indicates the number of new voicemail messages. Follow the prompts to manage the voicemail messages. The Allworx Server Administrator may change the function of the MESSAGES button so pressing Note: it immediately calls the Audio Message Center making the Visual Message Center unavailable...

  • Page 17: Intercom

    3.2.3 Conference The Allworx phone provides the ability to set up conferences between three parties (3-way conferences) or four parties (4-way conferences). To connect a 4-way conference, the system requires at least three Call Appearance PFKs. The PFK flashes green while making conference...

  • Page 18: Transfer

    Allworx Server Software 7.3 or Lower To do an Unannounced (Blind) transfer : The Allworx Server Administrator may configure this method for server 7.4 and greater based on Note: the phone configuration. Press the TRANSFER button. This places the current call on hold.
  • Page 19 To do a one-step transfer: Note: The Allworx Server Administrator enables the one-step transfer On an active call, the user must have a BLF or Speed Dial PFK for the recipient of the transfer. Press the BLF or Speed Dial PFK for the recipient of the transfer.

  • Page 20: Release

    Users may select a call from the list to retrieve the parked call. If there are no active calls on the handset, the LCD screen displays No Calls Parked. Page 12 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 5/21/14...

  • Page 21: Info

    Mute a Call During a call, press the MUTE/DND button to turn off the microphone in the handset, speaker phone, or headset. The MUTE/DND button is solid red while in use. +1 866 ALLWORX * +1 585 421 3850 Page 13 www.allworx.com...

  • Page 22: Hold

    Disturb feature. 3.2.10 Hold If the Allworx Server Administrator enables the Music on Hold feature for the call appearance, callers on hold will hear music. For Line Appearance: by default the HOLD button first starts flashing green to indicate a call on hold.

  • Page 23: Operation

    Call Monitor • Call Queue • ACD Appearance 1. Digits may vary. Check the phone functions tab of the My Allworx Manager page or contact the Allworx Server Administrator. +1 866 ALLWORX * +1 585 421 3850 Page 15 www.allworx.com...

  • Page 24: End A Call

    Headset Press the SPEAKER button to activate the headset, and then press the SPEAKER button again to disconnect the call. The Allworx Server Administrator can create a PFK to activate the headset instead of using the Note: SPEAKER button. Directory Dialing Press the UP / DOWN scroll soft keys to view a list of all User Extensions, System Extensions, and Speed Dial numbers by Name or Description.

  • Page 25: Missed Calls

    SILENCE: stops the audible ringing, the phone screen displays the incoming call information, and the PFK continues to flash until the user answers the call or the caller hangs up. +1 866 ALLWORX * +1 585 421 3850 Page 17 www.allworx.com...

  • Page 26: Programmable Function Keys (Pfk)

    Allworx Phone Model 9204/9204G User Guide 4.10 Programmable Function Keys (PFK) The Programmable Function Key is a line short cut. The Allworx Server Administrator configures the PFKs. Feature Description Service calls in ACD queues. Users log in and out of ACD queues with this PFK. When logged in, the user can receive and answer calls from ACD queues.
  • Page 27 SIP devices and Digital Lines. Any SIP proxy, SIP gateway, or Digital Line (T1) bearer channel can be made available as Line Appearance selections when enabled on their respective configuration pages. Through this manner, the Allworx system can present a common key system use model to all external voice circuit facilities including VoIP trunks going to an ITSP.
  • Page 28 The PFK LED turns red Messages when a new message is in the monitored inbox. The Allworx Server Administrator must specify the monitored user’s inbox when setting up the PFK. Not Used No action.

  • Page 29: Features

    (set up by the System Administrator). Leave Another User a Voicemail Dial 3 + extension to connect to another user’s voicemail. If the Allworx server is running software release 7.4 or higher, users can transfer a call to a user’s voicemail using a soft key.

  • Page 30: Activate Door Relay

    For sites that use Ring All Queuing, users can log in to and out of queues. The phone automatically logs into the Queue after power up. If the Allworx Server Administrator enables Music on Hold for the queue, queued callers hear music.

  • Page 31: Call Routes

    Shared Call Appearances support three distinct types of hold behavior: • Shared Hold - any handset using the Shared Call Appearance can retrieve the call on hold. The Allworx server software does not support including a call on a shared hold in phone-hosted Note: conferences. •...

  • Page 32: Outbound Calls

    Shared Call Appearance per the individual phone settings. If no one picks up the held call, all phones receive a notification per the individual HOLD reminder settings. Page 24 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 5/21/14...

  • Page 33: Privacy Hold

    To login while the ACD Appearance PFK LED is solid red: Press and hold the PFK for five seconds. The login prompt displays on the screen. Release the button. +1 866 ALLWORX * +1 585 421 3850 Page 25 www.allworx.com...

  • Page 34: Call Forwarding

    Forwarding by dialing dial extension 450. 5.12 Paging Zones Dialing 46# (# is a Paging Zone number, 0 through 9) to broadcast audio to members of the Paging Zone (setup by the Allworx Server Administrator). Page 26 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com...

  • Page 35: Conference Center

    Guide. 5.14 Allworx Message Center If the Allworx server is running software release 7.2 or lower, press the MESSAGES button to call the Audio Message Center. Users can login and listen to the messages. If the Allworx server is running software release 7.3 or higher, press the MESSAGES button once to access the Visual Message Center or twice to access the Audio Message Center.

  • Page 36: Park A Call On A Line Appearance Pfk

    Press the PARK button, if there are no active calls on the handset. The Allworx Server Administrator can define a PFK on the Allworx phone as a Parking Orbit PFK for one or more of the parking extensions and set a reminder to ring the handset after parking the call beyond a specified time.

  • Page 37: Call Monitors

    Allworx Phone Model 9204/9204G User Guide 5.17 Call Monitors The Allworx Server Administrator creates and programs the Call Monitors and defines the PFKs on each Allworx phone for one or more Call Monitors. Call Monitor PFK State Off (not lit) Call Monitor is idle, no incoming call.
  • Page 38 Allworx Phone Model 9204/9204G User Guide Page 30 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 5/21/14...

  • Page 39: Phone Configuration

    * Only available to the Allworx Server Administrator. ** Only available with Allworx server software release 7.3 or higher. *** Only available to the Allworx Server Administrator and with Allworx server software release 7.4 or higher. Note: Check with the Allworx Administrator before making changes.

  • Page 40: Preferences

    Off Hook Ringing while in use. • Disabled Place the current call on hold automatically when • Enabled Auto on Hold answering an incoming call. • Disabled Page 32 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 5/21/14...
  • Page 41 Press the EXIT soft key twice. Press the YES soft key to save the changes or NO to cancel the changes. +1 866 ALLWORX * +1 585 421 3850 Page 33 www.allworx.com Revised: 5/21/14...

  • Page 42: Reboot The Phone

    Allworx Phone Model 9204/9204G User Guide Reboot the Phone On occasion, it may be necessary to reboot the phone. For example, when the Allworx Server Administrator makes changes to the phone configuration. Note: Do not reboot the phone unless instructed to do so by the Allworx Server Administrator.

  • Page 43: Clear Call History

    Select the YES soft key to clear call history or NO to cancel the changes. Refresh Directory If new users or extensions have been set up on the Allworx server, the on-phone directory automatically updates after some delay. To update the directory immediately: Press the CONFIG soft key, and use the UP / DOWN scroll soft keys to highlight the Refresh Directory option.
  • Page 44 SELECT Press the EXIT soft key to exit the Refreshing the Directory screen. Reboot the phone. See “Reboot the Phone ” on page 34 for more information. Page 36 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 5/21/14...

  • Page 45: Regulatory Notices

    Communications. Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le +1 866 ALLWORX * +1 585 421 3850 Page 37 www.allworx.com Revised: 5/21/14...
  • Page 46 A Power over Ethernet (PoE) supply – This product adheres to IEEE 802.3af standard for Power over Ethernet (PoE). An Allworx-approved Limited Power Source, 24 VDC, 400 mA – The optional wall mount switching Power Supply has the following specifications: Input Voltage is 100-240VAC, 50/60Hz, 450mA.

  • Page 47: Abbreviations

    8 Abbreviations Abbreviation Definition Automated Call Distribution Busy Lamp Field Do Not Disturb Private Branch Exchange Programmable Function Key Power Over Ethernet VoIP Voice over Internet Protocol +1 866 ALLWORX * +1 585 421 3850 Page 39 www.allworx.com Revised: 5/21/14...
  • Page 48 Allworx Phone Model 9204/9204G User Guide Page 40 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Revised: 5/21/14...
  • Page 50 Toll Free +1 866 ALLWORX • +1 585 421 3850 www.allworx.com Revised: May 21, 2014...

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