Allworx 9204G Phone Manual
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Allworx 9204G Phone Manual

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Allworx®
Phone Guide
9204/9204G
Updated April 16, 2013

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Summary of Contents for Allworx 9204G

  • Page 1 Allworx® Phone Guide 9204/9204G Updated April 16, 2013...
  • Page 2 Phone Guide – 9204/9204G © 2013 Allworx Corp, a Windstream company. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior written permission of Allworx Corp.

  • Page 3: Table Of Contents

    Operator .................. 17 User / Resource Extensions ........... 17 Leave a User a Voicemail ............17 Business Speed Dial ............... 17 Auto Attendant ................ 17 Overhead Pages ..............17 Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page iii...
  • Page 4 Preferences ................28 Reboot the Phone ..............31 Hot Desk Login ................ 32 Clear Call History ..............32 Refresh Directory ..............33 Regulatory Notices ................34 Abbreviations .................. 35 Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page iv...

  • Page 5: Getting Started

    Unpack the Allworx phone and applicable accessories, identify each item with the following checklist and inspect for missing items. • Allworx phone and base: Attach the base to the back of the phone. See 2.1 Base Assembly and Adjusting the Angle of the Phone for more information.
  • Page 6 Allworx Server Administrator After successful startup, the phone displays the date, time, user presence, user name, and extension. 5. Thread cables through the strain relief guide. Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page 2...

  • Page 7: Adjusting The Phone

    2 Adjusting the Phone Base Assembly and Adjusting the Angle of the Phone Users can adjust the Allworx phone base angle so that the Allworx Phone is easy to use and read the screen while sitting on a desk. To adjust the phone: 1.

  • Page 8: Wall Mounting (Optional)

    The mounting plate has mounting studs to receive the telephone base and positioned to secure the Allworx phone flush to the wall surface. Remove the Allworx phone base and mount the phone over the mounting plate studs. All power and RJ 45 cable connections should exit between the phone body and the phone base and then routed to the network connection and/or a power connection.

  • Page 9: Allworx Phone Overview

    (Private Branch Exchange) or Key System mode of operation. This affects the functionality of each programmable button on the phone. For Allworx Server Software Release 7.5 and later, the phone LCD screen backlight turns off after 2 minutes of inactivity. To turn on the backlight, lift the handset off the hook or press a button.

  • Page 10: Buttons

    Use the UP / DOWN scroll and SELECT soft keys to play and manage the voicemail messages. Audio Message Center: A welcome message plays and indicates the number of new voicemail messages. Follow the prompts to manage the voicemail messages. Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page 6...
  • Page 11 To deny an incoming Intercom request, press the IGNORE soft key. 3.2.3 Conference The Allworx 9204/9204G phones provide the ability to set up conferences between three parties (3-way conferences) or four parties (4-way conferences). To connect a 4-way conference, the system requires at least three Call Appearance PFKs.
  • Page 12 The Transfer button is solid red,which indicates the user is transferring a call to another extension using a Blind or an Attended Transfer. The transfer option works differently, depending on the Allworx server software version. Users have two transfer options: •...
  • Page 13 To do a one-step transfer: On an active call, the user must have a BLF or Speed Dial PFK for the recipient of the transfer (Note: The Allworx Server Administrator enables the one-step transfer). Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com...
  • Page 14 Note: The phone configuration may not enable users to stay on the line to announce the transfer. Use the procedure in Section 4.4.1, Allworx Server Software 7.3 or Lower for Announced transfers. To do a two-step transfer:...
  • Page 15 2. Press any of the other buttons on the phone. The screen displays a brief description of the selected button. † Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with the Allworx Server Administrator. Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com...
  • Page 16 1. Press the HOLD button. The HOLD button becomes solid red. 2. Place the handset on the hook. The Call Appearance PFK for the held call blinks green until the user picks up the call again. Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page 12...

  • Page 17: My Allworx Manager

    4. Hang up the handset when finished. If the Allworx Server Administrator has enabled the Music on Hold feature for the call appearance, callers on hold will hear music. For Line Appearance, by default the HOLD button will first start flashing red indicating a parked call.

  • Page 18: Phone Operation

    Press the RELEASE button to end a call and start a new call. • Headset 1. Plug the cable for the headset into the headset jack on the phone. 2. Press the SPEAKER button to activate the headset. Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page 14...

  • Page 19: Directory Dialing

    Phone Guide – 9204/9204G 3. Press the SPEAKER button to disconnect the call when finished. Note: The Allworx Server Administrator can create a PFK to activate the headset instead of using the SPEAKER button. Directory Dialing 1. Press the UP / DOWN scroll soft keys to view a list of all User Extensions, System Extensions, and Speed Dial numbers by Name or Description.

  • Page 20: Ignore And Silence Soft Keys

    PFK continues to flash until the user answers the call or the caller hangs up. 4.10 Programmable Function Keys The Allworx Server Administrator can program the following options into the available PFKs on the Allworx phone: •...

  • Page 21: Phone Features

    Once activated, users can transmit an announcement through each handset’s intercom or to the overhead paging system. Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with the Allworx Server Administrator.

  • Page 22: Activate Door Relay

    For regular mode: use the handset or headset and press the PFK. To log out of a Queue: Press and hold the corresponding solid red Queue PFK on the phone. If the Allworx Server Administrator enables Music on Hold for the queue, queued callers hear music. Shared Call Appearance...
  • Page 23 Fast An inbound call to the Shared Call Appearance is occurring. All parties Flashing Ringing indicate ringing on the same Shared Call Appearance line. Green Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page 19...
  • Page 24 Handsets that do not share the Shared Call Appearance can pick up ringing calls on a Shared Call Appearance line. Once another call appearance picks up a call, the shared call appearance returns to its idle state. Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page 20...
  • Page 25 Shared Call Appearance have a solid red LED for the Shared Call Appearance line. If the user does not pick up the call, the phone receives a notification per the phone’s HOLD reminder settings. Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page 21...

  • Page 26: Automatic Call Distribution (Acd) Queuing

    1. Press and hold the PFK for five seconds. The login prompt displays on the screen. Release the button. 2. Use the phone’s dial pad and soft keys to enter the extension. Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page 22...

  • Page 27: Call Forwarding

    † Dialing 46# (# is a Paging Zone number, 0 through 9) to broadcast audio to members of the Paging Zone (setup by the Allworx Server Administrator). Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page 23...

  • Page 28: Conference Center

    To answer another ringing phone, dial 7 + the phone’s extension. Digits may vary by system. Check the phone functions tab of the My Allworx Manager page or consult with the Allworx Server Manager Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com...

  • Page 29: Park

    Press the PARK button, if there are no active calls on the handset. The Allworx Server Administrator can define a PFK on the Allworx phone as a Parking Orbit PFK for one or more of the parking extensions and set a reminder to ring the handset after parking the call beyond a specified time.

  • Page 30: Call Monitors

    5.17 Call Monitors The Allworx Server Administrator creates and programs the Call Monitors and defines the PFKs on each Allworx phone for one or more Call Monitors. Call Monitor PFK State Off (not lit) Call Monitor is idle, no incoming call.

  • Page 31: Advanced Options

    * Indicates the option is only available to the Allworx Server Administrator. ** Indicates the option is only available with Allworx server software release 7.3 or higher. *** Indicates the option is only available to the Allworx Server Administrator and with Allworx server software release 7.4 or higher.

  • Page 32: Preferences

    Display the time mode on the LCD Screen. Options include: • • 12 Hour • 24 Hour Hold Set the hold reminder functionality. Options include: Reminder • • No Reminder On Hook Mode Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page 28...
  • Page 33 Options include: • • Enabled Disabled Auto on Hold Place the current call on hold automatically when answering an incoming call. Options include: • • Enabled Disabled Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page 29...
  • Page 34 • Headset Disabled Both Disabled Call Assistant Display the call information in Call Assistant and applications CLID using the Allworx TSP driver. Options include: • • Calling Party Info DNIS Information Emergency Display the Caller ID when dialing an Emergency number Caller ID from the handset.

  • Page 35: Reboot The Phone

    Allworx Server Administrator makes changes to the phone’s configuration, reboot the phone. Note: Do not reboot the phone unless instructed to do so by the Allworx Server Administrator. 1. Press the CONFIG soft key. 2. Use the UP / DOWN scroll soft keys to highlight the Reboot Phone option.

  • Page 36: Hot Desk Login

    5. Enter password (or user’s PIN) and press the OK soft key. The phone loads the new configuration. Clear Call History The Allworx phone retains the history up to 99 calls. To clear the call history: 1. Press the CONFIG soft key.

  • Page 37: Refresh Directory

    Phone Guide – 9204/9204G Refresh Directory If new users or extensions have been set up on the Allworx server, the on- phone directory automatically updates after some delay. To update the directory immediately: 1. Press the CONFIG soft key. 2. Use the UP / DOWN scroll soft keys to highlight the Refresh Directory option.

  • Page 38: Regulatory Notices

    This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page 34...

  • Page 39: Abbreviations

    8 Abbreviations Abbreviation Definition Automated Call Distribution Busy Lamp Field Do Not Disturb Private Branch Exchange Programmable Function Key Power Over Ethernet VoIP Voice over Internet Protocol Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com Revised: April 16, 2013 Page 35...
  • Page 40 Toll Free 1-866-ALLWORX • 585-421-3850 www.allworx.com Revised: April 16, 2013...

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9204

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