Using Mute; Placing Calls On Hold; Entering A Hookflash - Mitel 8520 User Manual

Call Features

Using Mute

You can use Mute to temporarily turn off your microphone, preventing the other party on the call
from hearing you.
To mute or unmute the microphone:

Placing Calls On Hold

You can place calls on either Individual Hold or System Hold.
•
•
To place a call on Individual Hold:
1. Press
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press
2. Hang up or place another call.
To place a call on hold and answer a waiting call:
To return to a call that is on hold:

Entering a Hookflash

Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
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While on a call, the MUTE button. MICROPHONE MUTE ON appears. When the
microphone is muted, the Mute button lamp is lit. Press the MUTE button again to unmute
the microphone.
Individual Hold: Places an internal or external call on hold at your telephone.
System Hold: Places an external call on hold in the system. You can then pick up the call
from any phone that indicates a flashing Call button for the call, including the telephone
that placed it on hold.
(Hold). ENTER EXTENSION NUMBER appears.
(Special), and then dial 335. ENTER EXTENSION NUMBER appears.
Press (Hold), and then press the flashing IC or Call button.
Press (Hold), and then lift the handset or press
HOLDING appears.
While off-hook, press
(Speaker). <Caller> WAS
(Special), and then dial 330.
Mitel ® 8520 Telephone User Guide – Issue 14, June 2010