Placing Calls; Placing Emergency Calls; Placing Internal Calls; Requesting A Callback (Queuing The Phone) - Mitel 8520 User Manual

Placing Calls

The following instructions describe how to place calls and related features.

Placing Emergency Calls

Contact your system administrator and your local Mitel provider for important information about
dialing emergency services before using your telephone.
When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press
the Outgoing button or enter the Outgoing Call access code (8 is the default code). The system
automatically places emergency calls immediately after you dial the number, even if you do not
select an outside line.

Placing Internal Calls

Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your telephone. Contact your system administrator for a list of
extension numbers.
To place an internal call:
If there is no answer or if the extension is busy, you can do the following:
•
•
•

Requesting a Callback (Queuing the Phone)

When you request a callback (queue the phone), the system calls you when the extension is
available and places a call to the telephone.
To request a callback:
To cancel the callback request:

Using Camp-on

Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
"Using Do-Not-Disturb (DND)" on
To use Camp-on:
Mitel ® 8520 Telephone User Guide – Issue 14, June 2010
WARNING
With or without the handset lifted, dial the extension number. If you enter incorrect digits,
you can press the MUTE button to move the cursor backward, deleting the last digits
entered.
If you are using Handsfree Mode, speak after you hear a double tone.
Request a callback (queue). See ""Requesting a Callback (Queuing the Phone)" on
page 21".
Camp-on to the busy extension. See "Using Camp-on" on
Leave a message. See "Leaving Messages at Other Extensions" on
If there is no answer or if the extension is busy, press
then hang up. QUEUE REGISTERED FOR <name> appears. When the extension
becomes available, your extension rings.
Press 6. QUEUE REQUEST CANCELED appears.
Stay on the line and wait for the extension to become available. Do not hang up. If
Camp-on is enabled, you hear Music-on-Hold while you are waiting.
page 47.
Answering and Placing Calls
page 21.
page 45.
(Special) followed by 6, and
Page 21