Forwarding Calls; Manual Call Forwarding; System Forwarding - Mitel 8520 User Manual

Forwarding Calls

You can use Manual Call Forwarding or System Forwarding to forward calls.

Manual Call Forwarding

You can use Manual Call Forwarding to send incoming calls to another extension or external
number. The following table describes Manual Call Forwarding options.
Call Forward Feature
Call Forward All Calls
Call Forward if no
Answer
Call Forward If Busy
Call Forward If No
Answer/Busy
To use Manual Call Forwarding:
1. Press the FWD button, or dial the manual call forwarding feature code 355. ENTER
2. Enter the extension number, or press the OUTGOING button, and then dial the
To cancel a Manual Call Forwarding request:
Do one of the following:
NOTE

System Forwarding

You can use System Forwarding to route calls based on the type of call and the idle or busy
status of your telephone. You cannot program the System Forward destination. You can only
turn it on or off. Contact your system administrator for more information.
To turn System Forwarding on or off:
Mitel ® 8520 Telephone User Guide – Issue 14, June 2010
All incoming calls are forwarded.
All incoming calls are forwarded if not
answered. (The timer is set by the
system administrator.)
When your telephone is busy, all
incoming calls are forwarded without
ringing.
All incoming calls are forwarded if your
telephone is busy or if you do not answer.
FORWARD DEST appears.
telephone number. FWD ALL CALLS TO <number> appears.
Press the FWD button, and then press
CALL FORWARD CANCELED appears.
If the Configuration Assistant feature is enabled for your system, you can access a
voice guided configuration portal that provides easy-to-use, remote access to the
Call Forwarding feature. See
Dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354
again to turn System Forwarding off.
Description
(Speaker), or lift and replace the handset. ANY
page 39 for details.
Call Features
Code
355
356
357
358
Page 33