Troubleshooting; Overview - ATEN kh2508a User Manual

KH2508 / KH2516
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Troubleshooting

Overview

Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
In addition, updating the product's firmware may solve problems that have
been discovered and resolved since the prior version was released. If your
product is not running the latest firmware version, we strongly recommend that
you upgrade. See The Firmware Upgrade Utility, page 53, for upgrade details.
Symptom
Mouse and/or Keyboard not
responding.
All Station IDs display as 01.
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User Manual
The mouse and/or keyboard need to be reset.
Unplug the cable(s) from the console port(s), then
plug it (them) back in.
Station 1 suddenly lost its power. Wait a few
seconds for the system to reinitialize the station
sequence and display the proper IDs.
Action