Section 3 -
Frequently asked Questions
Q. In case of a power outage, do I need to reset my parental control and purchase PINs, favourite listings and
A. No. These features will not be lost if the terminal loses power.
Q. What if I forget my parental controls/purchase PINs?
A. Your must call our technical support to have these PINs reset. All of the PINs will be cleared. Once reset, you will need to
enter new ones.
Q. What if I missed a pay-per-view movie or event I ordered?
A. You will not be billed for ordered PPV on channels that haven't been tuned.
Q. A program appears in the listings with a dollar sign next to the title.
A. The dollar sign indicates you have ordered this pay-per-view or on demand program, and will be able to watch it when the
movie or event is scheduled to start.
Q. Why can't I purchase this pay-per-view program?
A. Several reasons could keep you from ordering pay-per-view:
1. You may have inadvertently made too many orders, and may have to cancel one before making another order.
2. You may have reached your credit limit.
PVR and digital services
Q. A black screen appears while watching a recorded event.
A. Unplug the terminal power supply cable and plug it back in after 30 seconds. If things are not back to normal after 5 minutes,
contact our technical support.
Q. ''DVR deactivated'' appears when trying to get to recorded programs.
A. Unplug your terminal and wait 30 seconds to plug it back in. Wait 10-15 minutes. If the problem persists, contact our
Q. I cannot record a program or access my recordings, and a screen appears that says "Unable to process request".
A. Turn off the terminal and turn it back on. If the problem persists, contact our technical support.
Q. The terminal says the hard drive is full but I have only a few programs recorded.
A. Delete a program. The terminal should then display the real content of your hard drive. If the problem persists, contact our
Q. My terminal makes a constant humming sound.
A. Most recording terminals are equipped with a fan, to cool the hard drive down. It is thus normal that the fan produces a light
humming sound. However, if your terminal is placed in a poorly ventilated or hot location, the fan will be noisier.
Q. Does the terminal keep on recording when it is turned off? Must I leave it on so it can record?
A. You can turn your terminal off. It will turn itself on to record.
Q. How many hours of programming can I store on my PVR? What is the hard drive capacity?
A. The recording capacity depends on the video format that is being recorded. The hard drive capacity can be 320 GB or 500
GB, depending on model.
DCX user guide