Technical Support; Spare Parts And Accessories; Warranty And Servicing; Reporting Incidents - Permobil Remote Stopping Device Owner's Manual

United Kingdom

Technical support

In the event of technical problems, you should contact Permobil.
Always state the seats serial number when contacting Permobil to ensure that
the correct information is provided.
Spare part & accessories
Spare parts and accessories must be ordered through Permobil.
Contact Permobil BV for information about scrapping agreements in force.
Warranty
Permobil remote stop is supplied with one year warranty, or according to the current
agreement. Contact Permobil for more information.
Incident reporting
If an incident occurs please contact your nearest Permobil representative.
Normally the same person you contacted at purchase day. To prepare this
contact there is a link on our homepage, on the internet, at www.permobil.com.
Open up your country page and the contact page. Here is the needed contact
information and a guidance document in what information we need to investigate
the incident. Complete the information as much as possible. This is of great help
for us.
To increase the product quality and to ensure that our product is safe through
the whole life cycle we need you to send in Incident Reports. It is also stated in
MEDDEV 2.12-1 and Annex 9 that the manufacturer shall "Encourage users or
those given specific responsi-bility for reporting incidents that have occurred
with medical devices and that meet the criteria within these guidelines to report
the incidents to the Manufacturer and or to the Competent Authority in accor-
dance with national guidance".
To meet the requirements and to ensure that our products shall remain safe in
your hands we need your assistance. We hope you never need to use the infor-
mation on this page but if there is an incident please contact us.

Product approval

This product fulfill the requirements according to EN 12184, ISO 7176
29