Services; Maintenance; Technical Competency; Functional Components - MGE UPS Systems GALAXY 6000 Specifications Manual

TM
MGE Galaxy
Parallel UPS, three-phase, 250 to 3000 kVA*
* Power rating for an N+1 redundant configuration

14 - Services

14.1 - Maintenance

The supplier shall propose contracts covering four levels of maintenance.
ω
Level one: simple checks and settings, procedures accessible without any dismounting and involving no risk.
ω
Level two: preventive maintenance, checks not inhibiting continuous operation of the system and preparing
operators for Manufacturer services.
ω
Level three: trouble-shooting. Repairs by standard exchange of subassemblies and functional power and control
components. Preventive-maintenance operations, both systematic and when indicated by qualified diagnosis.
ω
Level four: major preventive and corrective maintenance operations or technical upgrades during start-up,
operation or renovation of the UPS installation and recycling of equipment or components representing a risk.
These operations require the use of devices and means that have been calibrated by certified organisations.

14.2 - Technical competency

ω
customer operators: the supplier shall offer a level 2 training program.
ω
service personnel: the supplier shall ensure that service personnel are qualified for level 4.
14.3 - Functional components - organisation of supplier services
ω
Sufficient geographical proximity of the supplier or an authorised agent shall ensure reasonable access times to
the customer site in view of reducing the mean time to repair (MTTR). The supplier shall be in a position to offer a
contract limiting the response time to four hours.
ω
The supplier's logistics system and the availability 24 hours a day of original replacement parts shall similarly
contribute to reducing to the greatest extent possible the mean time to repair (MTTR).

14.4 - System start-up

ω
The system and equipment shall be started up on site by the supplier or its authorised agent. The procedure
shall include checks on the characteristics of the upstream and downstream protection devices and on the UPS
installation parameters.

14.5 - Replacement parts

ω
The suppler shall undertake to provide certified original replacement parts for at least ten years following the date
of delivery.
14.6 Recycling and renovation/substitution
ω At the end of the UPS service life, the supplier shall guarantee the continuity of service of the customer's
installations if necessary, including dismantling of equipment and replacement of equipment, in compliance with
applicable standards on environmental protection.

15 - Warranty

The rectifier/charger and inverter subassemblies shall be guaranteed (parts and labour on site) for one year
following the start-up date.
The sealed lead-acid battery shall be covered by the same warranty as the UPS.

16 - Installation services

Required services include:
ω supply of the UPS and any accessory parts or elements;
ω carriage-paid UPS transportation and delivery to the site.
Options:
ω UPS handling and installation on the site;
ω connections between the battery and the UPS;
ω connection of the normal AC source to the rectifier/charger;
ω connection of the bypass AC source to the input transformer or bypass input;
ω connection of the load circuits to the UPS output.
APC By Schneider Electric
TM
6000 : Specification guide
Edition - 03/2009 Spec. E - 15