Technical Support And Product Services; Who To Contact; Scheduling Field Service Engineer Support; Return Policy For Repair Of Single Phase Products (Rga) - MGE UPS Systems 5000 RT Installation And User Manual

MGE Customer Care Center - Single Phase Products

Technical Support and Product Services

Technical questions? If you encounter a problem while following the instructions in this manual, or have questions
?
about the operation, repair, or servicing of your equipment, please direct calls to MGE UPS SYSTEMS, INC.
Customer Care Center or visit our web site www.mgeups.com for complete service information.
To insure that your questions are correctly answered, please obtain the part number, assembly number, and serial number of
the unit and include them in any discussions or correspondence.
Part Number: _____________________________________________________________________
Assembly Number: _____________________________________________________________________
Serial number: _____________________________________________________________________

Who To Contact

Technical Support:
Customer Care Center:
Customer FAQ
or International calls:
Commitment: MGE UPS SYSTEMS, INC. is committed to providing easy to access factory trained experts that will provide
responses to any questions that you might have.

Scheduling Field Service Engineer Support

Scheduling of the MGE Field Service Engineers typically should be done 7 to 10 days before they are required
on-site. If the startup of the UPS is critical to maintaining your schedule, please call the MGE toll free telephone
number at 1-800-438-7373, to insure a safe installation and startup that will maintain the MGE warranty and
insure smooth performance

Return Policy for Repair of Single Phase Products (RGA)

Should you require factory service for your equipment, contact MGE Customer Care Center and obtain a Return Goods
Authorization (RGA) prior to shipping your unit. Never ship equipment to MGE without first obtaining an RGA number.
Date: ______________________________________________________
RGA Number: ______________________________________________________
Contact Name: ______________________________________________________
86-87050-00 A01
1-800-523-0142 (during business hours)
1-800-438-7373 (Hours: 24/7)
1-714-557-1636
Rev A00 5/2005