Infopia Element Neo Instructions For Use Manual page 22

Trouble-shooting
Trouble-shooting
Message Message What it means What it means
Test result is higher than Test result is higher than
600 mg/dL(33.3mmol/L)
600 mg/dL(33.3mmol/L)
There are no reading
There are no reading
stored in the meter
stored in the meter
Not enough reading in
Not enough reading in
the memory to display
the memory to display
designated average designated average
Battery is dead, or
The glucose test Battery is dead, or
The glucose test
there is a problem
there is a problem
meter is not powered meter is not powered
with the meter
ON with the meter
ON
Glucose test meter Insufficient amount of
Glucose test meter Insufficient amount of
does not start after
does not start after blood.
blood.
being applied blood being applied blood
sample.
sample.
Results are inconsis- There may be a
Results are inconsis- There may be a
tent problem with
tent problem with
glucose test strip
glucose test strip
Action required Action required
Check the accuracy of your blood
Check the accuracy of your blood
glucose test strip by performing a
glucose test strip by performing a
glucose control solution test. If the test
glucose control solution test. If the test
results in a normal reading, re-test
results in a normal reading, re-test
your blood sample two or three times. your blood sample two or three times.
If "Hi" persists, consult with your
If "Hi" persists, consult with your
doctor immediately.
doctor immediately.
Change the battery and if the problem
Change the battery and if the problem
persists, contact your local represen- persists, contact your local represen-
tative or customer support at Infopia
tative or customer support at Infopia
Co., Ltd. Co., Ltd.
Please insert a new test strip and Please insert a new test strip and
perform your test again.
perform your test again.
Please insert a new test strip and
Please insert a new test strip and
perform your test again.
the perform your test again.
the
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Inconsistent or Unexpected Test Results
If you continue to get unexpected results, check your system with control solution. If you
experience symptoms that are not consistent with your glucose results, review and follow all
the instructions in this manual. Do not ignore symptoms or make significant changes to your
diabetes control program by informing healthcare professional of your symptoms and/or
concerns.
CAUTION
1. Low Glucose Results: If your result is lower than 70mg/dL, it may mean hypoglyce-
mia (low blood sugar). This may require immediate treatment, according to your
healthcare professional's recommendations. Although this result could be due to a
test error, it is safer to treat first and you may test another.
2. High Glucose Results: if your test result is higher than 180 mg/dL, it may mean
hyperglycemia (high blood sugar). If you are uncertain about your test results,
consider re-testing. Your health care professional will help you to decide how you
need to act. If the meter displays "HI" all the time, please re-check your blood sugar.
If the "HI" continues, please consult with your healthcare professional immediately.
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