General Inquiries
<docomo Information Center>
(Business hours: 9:00 a.m. to 8:00 p.m.)
0120-005-250
※ Service available in: English, Portuguese, Chinese, Spanish, Korean.
※ Unavailable from part of IP phones.
(Business hours: 9:00 a.m. to 8:00 p.m. (open all year round))
■From DOCOMO mobile phones
(In Japanese only)
151
(No prefix)
(toll free)
※ Unavailable from land-line phones, etc.
● Please confirm the phone number before you dial.
● For Applications or Repairs and After-Sales Service, please contact the above-mentioned information center or the docomo Shop etc. near you on
the NTT DOCOMO website or the i-mode site.
NTT DOCOMO website http://www.nttdocomo.co.jp/english/
Loss or theft of FOMA terminal or
payment of cumulative cost overseas
<docomo Information Center>
(available 24 hours a day)
From DOCOMO mobile phones
International call access code
-81-3-6832-6600
for the country you stay
* You are charged a call fee to Japan when calling from a land-line phone, etc.
※ If you use SH-03E, you should dial the number +81-3-6832-6600
(to enter "+", press and hold the "0" key for at least one second).
From land-line phones
<Universal number>
Universal number
-8000120-0151
international prefix
* You might be charged a domestic call fee according to the call rate for the
country you stay.
※ For international call access codes for major countries and universal number
international prefix, refer to DOCOMO International Services website.
● If you lose your FOMA terminal or have it stolen, immediately take the steps necessary for suspending the use of the
FOMA terminal.
● If the FOMA terminal you purchased is damaged, bring your FOMA terminal to a repair counter specified by DOCOMO
after returning to Japan.
Don't forget your mobile phone... or your manners!
When using your mobile phone in a public place, don't forget to show common courtesy and consideration for
others around you.
(toll free)
■From land-line phones
(In Japanese only)
0120-800-000
(toll free)
※ Unavailable from part of IP phones.
*
(toll free)
*
Repairs
(Business hours: 24 hours (open all year round))
■From DOCOMO mobile phones
(In Japanese only)
113
(No prefix)
(toll free)
※ Unavailable from land-line phones, etc.
i-mode site iMenu お客様サポート (user support) ドコモショップ
(docomo Shop) ※In Japanese only
Failures encountered overseas
<Network Support and Operation Center>
(available 24 hours a day)
From DOCOMO mobile phones
International call access code
for the country you stay
* You are charged a call fee to Japan when calling from a land-line phone, etc.
※ If you use SH-03E, you should dial the number +81-3-6718-1414
(to enter "+", press and hold the "0" key for at least one second).
From land-line phones
<Universal number>
Universal number
-8005931-8600
international prefix
* You might be charged a domestic call fee according to the call rate for the
country you stay.
※ For international call access codes for major countries and universal number
international prefix, refer to DOCOMO International Services website.
Sales:
Manufacturer: SHARP Corporation
■From land-line phones
(In Japanese only)
0120-800-000
※ Unavailable from part of IP phones.
-81-3-6718-1414
*
*
'12.12 (1st Edition)
12M MS110
(toll free)
(toll free)
1
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