Tech Support Report - SonicWALL TELE3 SP Administrator's Manual

Tech Support Report

The Tech Support Report generates a detailed report of the SonicWALL configuration and
status, and saves it to the local hard disk. This file can then be e-mailed to SonicWALL Technical
Support to help assist with a problem.
Before e-mailing the Tech Support Report to the SonicWALL Technical Support team, complete
a Tech Support Request Form at <http://techsupport.sonicwall.com/swtech.html>. After the
form is submitted, a unique case number is returned. Include this case number in all
correspondence, as it allows SonicWALL tech support to provide you with better service.
In the Tools section, click the Diagnostic tab, and then select Tech Support Report from
the Choose a diagnostic tool menu. Four Report Options are available in the Tech
Support Report section:
• VPN Keys - saves shared secrets, encryption, and authentication keys to the report.
• ARP Cache - saves a table relating IP addresses to the corresponding MAC or physical
addresses.
• DHCP Bindings - saves entries from the SonicWALL DHCP server.
• IKE Info - saves current information about active IKE configurations.
1. Select Tech Support Report from the Choose a diagnostic tool menu.
2. Select the Report Options to be included with your e-mail.
Page 64 SonicWALL TELE3 SP Administrator's Guide