Appendix B - Sonicwall Support Solutions - SonicWALL TELE3 SP Administrator's Manual

Appendix B - SonicWALL Support Solutions

SonicWALL's powerful security solutions give unprecedented protection from the risks of
Internet attacks. SonicWALL's comprehensive support services protect your network security
investment and offer the support you need - when you need it.
Knowledge Base
All SonicWALL customers have immediate, 24X7 access to our state-of-the-art electronic
support tools. Power searching technologies on our Web site allow customers to locate
information quickly and easily from our robust collection of technical information - including
manuals, product specifications, operating instructions, FAQs, Web pages, and known solutions
to common customer questions and challenges.
Internet Security Expertise
Technical Support is only as good as the people providing it to you. SonicWALL support
professionals are Certified Internet Security Administrators with years of experience in
networking and Internet security. They are also supported by the best in class tools and
processes that ensure a quick and accurate solution to your problem.
Support Offers
Warranty Support - North America and International
SonicWALL products are recognized as extremely reliable as well as easy to configure, install,
and manage. SonicWALL Warranty Support enhances these features with
• 1 year, factory replacement for defective hardware
• 90 days of advisory support for installation and configuration assistance during local
business hours.
• 90 days of software and firmware updates
• Access to SonicWALL's electronic support and Knowledge Base system.
SonicWALL Support 8X5
Designed for customers who need advanced technical support and the additional benefits of
ongoing software and firmware updates, SonicWALL Support 8X5 is an annual service that
includes
• Factory replacement for defective hardware
• Telephone or electronic technical support during local business hours
• Access to SonicWALL's electronic support and Knowledge Base systems
• All software and firmware updates and upgrades
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