Installation Problems; Usb Installation Troubleshooting - DataCard CD820 User Manual

Installation Problems

This section describes issues that prevent a successful installation and provides recommended
solutions to those issues. Choose from the following topics:

USB Installation Troubleshooting


Network Installation Troubleshooting

USB Installation Troubleshooting
Problem
The cable is loose.
The data cable is
damaged or frayed.
The system has a
temporary
communication problem.
The PC USB port does not
communicate with the
printer USB port.
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Solution
Reconnect the USB cable to the ports on the PC and the
printer. Power the printer off, and then back on. If the PC and
printer still do not communicate, restart the PC.
Power off the printer. Replace the cable if you have a spare.
Contact your service provider to order a new data cable.
Check for the following:
USB extension cables can cause communication problems.

The recommended USB cable is 6-ft. (2 meters) long. Make
sure that the cable is rated for USB 2.0 data transmission.
If you are using a USB hub, a self-powered hub is

recommended.
Power management on the PC has shut down USB
communication. Check the following:
Open Device Manager and the list of USB devices. Disable

shutdown for each hub in the list. Restart the PC to make
the changes take effect, if necessary.
Hibernation on a laptop requires several moments to

enable USB communication. Unplug the USB printer port
and then connect it again.
Replace the PC port or the PC. Contact your PC or port

vendor if you need assistance.
Troubleshooting