Nortel CallPilot 100 User Manual page 5

Norstar
Intelligent Integration
Competitive voicemail systems, when interfaced with Norstar ICS systems, cannot compare to the
capabilities provided by the superior integration of CallPilot. These integrated capabilities are
demonstrated by a simple and easy-to-use interface displayed in visual prompts on the telephone
set, which guide the user to activate messaging commands and functions by using the soft keys just
below the telephone LCD window. Also, the user gets message notification through a "Message For
You" prompt which appears on the display whenever there is a new voice or fax message in the
mailbox.
Other integration advantages include:
• Double the efficiency in connecting voice channels to the ICS core. Since CallPilot uses both
the B1 and B2 channels on the ICS, half the number of station ports are required than in any
competitive voice messaging system. This is a significant competitive advantage, especially
when the customer's system is close to maximum station capacity.
• Access to the name directory on the telephone LCD display.
• Ability to retrieve calls that have forwarded to voicemail using "Interrupt" with Feature 987.
This feature can help avoid several messages a day by talking live with the caller.
• Ability to route calls and have specialized greetings using incoming CLID information
• Instant status information on any DN – competitive systems must first transfer the call to
determine the DN status
• Ability to retrieve messages on intercom by only supplying a password – competitive systems
require mailbox number and password entry
• Transfer to an extension or external number from a CCR tree
• Ability to integrate CMS/Class features directly from the ICS without adding additional
hardware devices
• In addition to all the user benefits derived from the Norstar integration, perhaps the most
significant benefit for the customer is that Norstar provides a single vendor solution with
products that meet or exceed Nortel reliability and quality standards.
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Messaging