Nortel CallPilot 100 User Manual page 42

Messaging
Feature
General Delivery
Mailboxes
Guest mailboxes
General Delivery
Mailbox
Informational mailbox
Message Delivery
Options: Normal,
Certified, Private,
Urgent
Message Waiting
Notification
Name Confirmation
when Sending
Description
Can collect messages after hours, from
rotary dial telephones or for people who
don't have a mailbox. The default status
for the General Delivery Mailbox is
enabled. The General Delivery Mailbox
can be disabled or enabled as required by
the company.
When enabled, callers who reach the
General Delivery Mailbox can leave a
message. When disabled, callers will hear
the Automated Attendant voice prompt. At
any time, callers can press zero (0) to
reach the operator. Note: If the operator is
not available, the Automated Attendant
voice prompts plays.
Are useful for people who do not have a
Norstar extension number, yet need
voicemail access.
Is a "last stop" mailbox for unsuccessful
call transfers returned to the operator who
is, at that time, also unavailable.
Lets a business play frequently-requested
information only, with no message-taking
capabilities.
Are four options that increase the user's
control over message delivery:
• Normal: the message is delivered
automatically (default).
• Certified: the sender receives
confirmation when the message is read.
• Private: messages cannot be forwarded
to another mailbox.
• Urgent: a message can be queued to
play after broadcast messages, but
before "normal" messages.
Notifies users when they receive new
messages by displaying "message for
you" on the user's display. When users
open their mailbox, they can listen to their
new and saved messages.
Displays the name and number of the
person or mailbox being contacted in the
LCD display.
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Benefits
Improves customer service,
as callers can leave
messages after hours.
Helps improve
communications internally.
Messages are stored in a
centralized location.
Eliminates users' need to
repeat the same information
to multiple callers, such as
hours of business or the
time of a performance.
Users can specify message
type.
Improves communications,
as it eliminates the need to
log on to check for new
messages.
Eliminates delivery errors.
Norstar