Nortel CallPilot 100 User Manual page 43

Norstar
Feature
Name Directory or
Extension
Accessibility
Never Full Mailboxes
Outbound Transfer
from Mailbox
Playback Controls
Personal mailbox
Prerecorded
Greetings Storage
Description
Lets callers find any system mailbox
extension by spelling the user's last name
on the dial pad.
Ensure that external callers will not be
prevented from leaving a voice message
in a personal mailbox, even if the mailbox
is full. The only time an external caller
cannot leave a message in a mailbox is
when the system is full. To control misuse
of the disk storage space, users with full
mailboxes will not be able to retrieve new
messages, or create, send, copy or reply
to messages until at least one saved
message has been deleted. In cases
where all the messages in the mailbox are
new, the user will be able to listen to at
least one before they are prompted that
some messages must be erased to
retrieve new messages.
Lets callers, while listening to a personal
greeting in a mailbox, press "7" to be
transferred to an external number
specified by the mailbox owner. The
mailbox owner may choose to include this
instruction as part of their greeting or keep
it as a private arrangement for certain
callers. When this feature is included in
the mailbox class of service, the mailbox
owner can turn this feature on and off.
Allow subscribers to move within or
between messages, without listening to
each message entirely.
Is assigned to a particular person and
extension number for his or her exclusive
use.
Means that users can store up to 40
prerecorded greetings can be stored.
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Benefits
Increases a receptionist's
productivity; faster
processing of calls and
improved customer service
if the caller only knows the
name of the person they are
calling and not the
extension number.
Allows for maximum storage
capacity of the system and
improves customer access
to voicemail users.
Improves customer service
by providing a means for
urgent contact when
necessary.
Increases users' control
while listening to their
messages.
Owners can receive
detailed, confidential
messages 24 hours a day.
Saves time because a
system coordinator does not
have to rerecord new
messages each day;
messages remain
consistent, thereby giving
businesses a more
professional image.
Messaging