Nortel CallPilot 100 User Manual page 22

Messaging
The CCR Tree Usage report shows:
Table 5 CCR Tree Report
Heading
Path
Calls for Each Day
Total Calls
Port Usage/Call Handling Report
The Port Usage/Call Handling report summarizes inbound and outbound call activity and port usage
on a seven-day rolling basis. This report identifies volume and sources of call traffic, and it
identifies whether the system requires additional ports.
The Port Usage section of the report lets users:
• See the last seven days for which record collection is complete
• Determine whether the system needs additional ports
• Find time periods where there is an insufficient number of ports
• See a summary of inbound and outbound call activity and port usage on a seven-day rolling
basis.
Description
The selections a caller makes to reach a node. Usually the Home node
is 0, although callers do not need to press a key to reach the Home node.
Below each day is listed how many times callers accessed the node, not
including any re-prompting.
The calls for each day details:
• Each call that arrives at the Tree
• Calls that go from the Home node to sub-nodes
• Calls that are sent to the node from CLID-based routing.
• Calls that return to a Menu node by the previous menu operation (by
pressing * at a sub-menu, or by the Next Action setting)
The difference between the count for a menu and the sum of the counts
for its sub-node is the number of times callers exit the menu by pressing
* or hanging up.
Shows calls that go to the Home node from a Greeting Table and calls
that go to any node in the CCR Tree from CLID-based routing.
In the absence of CLID-based routing, the count of the Home node is
usually the same as the Total Calls if the Home node is an Information
node.
The count can be higher if the Home node is a Menu node because the
count of any Menu node is included if the caller returns to the menu.
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Norstar