Nortel CallPilot 100 User Manual page 23

Norstar
The Port Usage section:
• Shows the last seven days for which record collection is complete
• Shows the most recent statistics in the left column
• Does not include the current day.
Table 6 Port Usage/Call Handling Report
Information
Allocation
Port Status
Period Start
The Call Handling section of the report allows users to see the types of calls that create traffic for
the voicemail server.
The Call Handling section shows:
• Each class of call by number of calls, total duration and average duration
• All outgoing calls in a single category (for example, a call is counted as Message Notification
even if the called party logs on)
• Outbound Transfer calls with the few seconds of additional connect time caused by the
unsupervised transfer included in the connect time of the incoming call
• Call Screening calls with the holding time of the call to the subscriber set counted under the
total connect time for the incoming call
• All days even if no data is collected for that day (these values are shown as zeros).
Message Usage Report
The Message Usage report shows the number of minutes of storage available on the voicemail
server. If the value is too low, the user can:
• Upgrade storage capacity
• Encourage subscribers to delete unneeded messages
Description
Shows the minimum and maximum number of ports allocated to
voicemail.
Shows an asterisk beside the port number if the port is disabled when
the report is generated.
Shows the percentage of the time period when all ports were busy for
each day of the week.
A non-zero value is possible, but a value consistently higher that 1% or
2% during peak time periods indicates a need for additional ports.
Periods in which at least one port is disabled are shown with an asterisk.
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Messaging