Appendix C: Wireless Ip Telephone Status Messages - Avaya 3641 Installation, Configuration And Administration

3.

Appendix C: Wireless IP Telephone Status Messages

Wireless IP Telephone status messages provide information about the Avaya 3641/3645
Wireless IP Telephone's communication with the AP and host telephone system. The
following table summarizes the status messages, in alphabetical order.
Message Description
Download failure icon
3 chirps Wireless IP Telephone is not able to
communicate with the best AP, probably
because that AP has no bandwidth available.
802.1X Failure
When WPA2-Enterprise or Cisco FSR is
selected, the handset failed to connect
Xxxxxxxxxxxx XXX
because the user credentials are restricted
based on the user account properties. In the
case of EAP-FAST, the PAC ID may not match
the username.
The second line of the error message contains
the twelve digits of the AP MAC address and
three digits that indicate the error code as
defined in RFC2759.
Address Mismatch Wireless IP Telephone software download files
are incorrect or corrupted.
Assoc Failed xxxxxxxxxxxx x...x – AP MAC address
Wireless IP Telephone association was refused
by AP; displays MAC of failing AP.
Assoc Timeout x...x – AP MAC address
xxxxxxxxxxxx Wireless IP Telephone did not receive
association response from AP; displays MAC of
failing AP.
Auth Failed xxxxxxxxxxxx x...x – AP MAC address
Wireless IP Telephone authentication was
refused by AP; displays MAC of failing AP.
Auth Timeout x...x – AP MAC address
xxxxxxxxxxxx Wireless IP Telephone did not receive
authentication response from AP; displays
MAC of failing AP.
Bad Code Type xx xx, yy – software license types
Expected Code Type yy Wireless IP Telephone software does not match
current handset license selection.
Bad Config Some needed configuration parameter has not
Issue 6, January 2011
Wireless IP Telephone Status Messages
Action
Update handset code in the TFTP server and
power cycle the handset.
None. This is only a warning, the call will
hand-off to the best AP once it becomes
available.
Verify and resolve if the user account has
any restrictions such password expired,
account restricted/ disabled, or in case of
EAP-FAST, the handset PAC and username
matching the authentication server.
Download new software from the Avaya site
per Software Maintenance.
Check Wireless IP Telephone and AP security
settings and certificated.
Check network settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Check Wireless IP Telephone and AP security
settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Check Wireless IP Telephone and AP security
settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Check Wireless IP Telephone and AP security
settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Download new software from the Avaya site
per Software Maintenance.
Check all required Wireless IP Telephone
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