Error Information - Avaya 3641 Installation, Configuration And Administration

Part C: Handset Administration Tool
2.4

Error Information

The Error info tab provides a utility to assist the Avaya customer service team to
troubleshoot handset errors. When directed by customer service, this utility enables you to
save any errors as a file, which can then be sent to Avaya for handling.
Use the Browse button to establish the path and enter the filename. Future saves will
point to this same location as the default, so that the same file may be overwritten if
desired. A drop-down list box displays the most recently used filenames.
The File time window displays the modification timestamp of the file in the Save error info
as file window.
Power off handset and place it in the Dual Charger.
Click the Get file button to save the file. The file will be copied from the handset to the
location.
The Read/Write indicators will reflect the action as it occurs.
A progress indicator above the prompt line displays the file transfer progress.
112 Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool