Dell SonicWall SRA 4200 Administrator's Manual page 413

Answer: In emergency situations, you can access the SafeMode menu by holding in the
Reset button on the SRA appliance (the small pinhole button located on the front of the SRA
appliances) for 12-14 seconds until the 'Test' LED begins quickly flashing yellow. Once the
SRA appliance has booted into the SafeMode menu, assign a workstation a temporary IP
address in the 192.168.200.x subnet, such as 192.168.200.100, and attach it to the X0
interface on the SRA appliance. Then, using a modern Web browser (Microsoft IE6.x+,
Mozilla 1.4+), access the special SafeMode GUI using the appliance's default IP address
of 192.168.200.1. You will be able to boot the appliance using a previously saved backup
snapshot, or you can upload a new version of software with the Upload New Software
image button.
Can I change the colors of the portal pages?
35.
Answer: This is not supported in the current releases, but is planned for a future software
release.
What authentication methods are supported?
36.
Answer: Local database, RADIUS, Active Directory, NT4, and LDAP.
I configured my SRA appliance to use Active Directory as the authentication method, but it
37.
fails with a very strange error message. Why?
Answer: The appliances must be precisely time-synchronized with each other or the
authentication process will fail. Ensure that the SRA appliance and the Active Directory
server are both using NTP to keep their internal clocks synchronized.
My Windows XPSP2 system cannot use the RDP-based connectors. Why?
38.
Answer: You will need to download and install a patch from Microsoft for this to work
correctly. The patch can be found at the following site:
downloads/details.aspx?FamilyID=17d997d2-5034-4bbb-
b74dad8430a1f7c8&DisplayLang=en. You will need to reboot your system after installing
the patch.
I created a FTP bookmark, but when I access it, the filenames are garbled – why?
39.
Answer: If you are using a Windows-based FTP server, you will need to change the
directory listing style to 'UNIX' instead of 'MS-DOS'.
Where can I get a VNC client?
40.
Answer: Dell SonicWALL has done extensive testing with RealVNC. It can be downloaded
at:
http://www.realvnc.com/download.html
Are the SRA 4600/4200/1600/1200 appliances fully supported by GMS or Analyzer?
41.
Answer: You need SonicOS SRA 1.5.0.3 or higher for basic management by Dell
SonicWALL GMS; SonicOS SRA 2.1 or higher is required for SRA Reporting in Dell
SonicWALL GMS or ViewPoint.
Does the SRA appliance support printer mapping?
42.
Answer: Yes, this is supported with the ActiveX-based RDP client only. The Microsoft
Terminal Server RDP connector must be enabled first for this to work. You may need to
install the correct printer driver software on the Terminal Server you are accessing.
Can I integrate the SRA appliance with wireless?
43.
Answer: Yes, refer to the Dell SonicWALL Secure Wireless Networks Integrated Solutions
Guide, available through Elsevier, http://www.elsevierdirect.com/.
Can I manage the appliance on any interface IP address of the SRA appliance?
44.
http://www.microsoft.com/
FAQs | 413