General Settings - Dell SonicWall SRA 4200 Administrator's Manual

General Settings

To configure Virtual Assist general settings, perform the following tasks:
Navigate to the Secure Virtual Assist > Settings page.
Step 1
To require customers to enter a password before being allowed to access Virtual Assist, enter
Step 2
the password in the Assistance Code window.
(Optional) Select Enable Support without Invitation to allow customers who have not
Step 3
received an email invitation to request assistance. If this is disabled, customers can receive
assistance only if they are explicitly invited by a technician.
(Optional) Select Show Customer Login by Default to have the default landing page be the
Step 4
customer login screen instead of the standard user login page.
(Optional) To present customers with a legal disclaimer, instructions, or any other additional
Step 5
information, enter the text in the Disclaimer field. HTML code is allowed in this field. Customers
will be presented with the disclaimer and required to click "Accept" before beginning a Virtual
Assist session.
(Optional) To change the URL that customers use to access Virtual Assist, enter it in the
Step 6
Customer Access Link field. This may be necessary if your SRA appliance requires a different
access URL when outside the network.
The default URL is https://server-name/cgi-bin/supportLogin. When entering a URL, the
https:// will be automatically prepended to your entry, and /cgi-bin/supportLogin will be
automatically appended.
For example, if you enter test.com/virtual_assist in the Customer Access Link field, the URL
will be https://test.com/virtual_assist/cgi-bin/supportLogin.
To include a link to Virtual Assist on the portal login page, select the Display Virtual Assist
Step 7
link from Portal Login check box. Customers can then click on a link to go directly to the
Virtual Assist portal login page without having to login to the Virtual Office.
Secure Virtual Assist Configuration | 215