Dell SonicWall SRA 4200 Administrator's Manual page 222

For more information, see the
To enable Virtual Assist on a portal, go to the Portals > Portals page and click the Configure
Step 2
icon for the desired portal. To create a new portal, go to the Portals > Portals page and click
the Add Portal button. See the
In the Edit Portal window that displays, click the Virtual Assist tab.
Step 3
Click on the Enable Virtual Assist for this Portal check box and click Accept. Virtual Assist
Step 4
is now enabled and ready to use. SRA users will now see the Virtual Assist icon on the Virtual
Office page.
Clear the Display Technician Button check box to hide the technician button on the Virtual
Step 5
Office window and require technicians to login directly through the client.
Select the Display Request Help Button check box to display the help button on the Virtual
Step 6
Office for users to launch Virtual Assist.
Select the Enable Virtual Access Mode check box to allow Secure Virtual Access connections
Step 7
to be made to this portal. This must be enabled for Virtual Assist to function on this portal.
Select the Display Virtual Access Setup Link check box to display the Secure Virtual Access
Step 8
Setup link on the Virtual Office.
Optionally, you can customize all of the Virtual Assist settings for this individual portal using the
Step 9
tabs on this window.
Virtual Assist is now enabled and ready to use. SRA users will now see the Virtual Assist icon
on the Virtual Office page.
222 | SRA 6.0 Administrator's Guide
"System > Licenses" section on page
"Portals > Portals" section on page
88.
129.