Dell Dimension 4200 Solution Manual
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Dell Dimension 4200 Solution Manual

Dell Dimension 4200 Solution Manual

Dell dimension 4200: user guide
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See also: Administrator's Manual , Service Manual
Dell™ Dimension™ 4200 Systems
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Summary of Contents for Dell Dimension 4200

  • Page 1 Dell™ Dimension™ 4200 Systems w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, and DellWare are trademarks of Dell Computer Corporation; Intel and Pentium are registered trademarks and Celeron is a trademark of Intel Corporation;...

  • Page 3: Table Of Contents

    Safety Instructions ......When Using Your Computer ....When Working Inside Your Computer .
  • Page 4 Printer Problems ......If you cannot print to a parallel port printer ..If you cannot print to a USB printer .
  • Page 5 ..... . . Contacting Dell ......
  • Page 6 Battery Disposal ......NOM Information (Mexico Only) ....Información para NOM (únicamente para México) .

  • Page 7: Safety Instructions

    Use the following safety guidelines to protect yourself and your computer. For comfort and efficiency, observe the ergonomic guidelines provided in “Sitting Comfortably at Your Computer” in the Tell Me How help file. When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed.

  • Page 8: When Working Inside Your Computer

    NOTICE: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely. Turn off your computer and all devices. Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer.

  • Page 9: Protecting Against Electrostatic Discharge

    Disconnect the power cable from your computer, and then press the power button to ground the system board. In addition, take note of these safety guidelines when appropriate: • When you disconnect a cable, pull on its connector, not on the cable itself.
  • Page 10 Safety Instr uctions...

  • Page 11: Connecting A Printer

    S E C T I O N 1 Connecting a Printer Turning Off the Computer...

  • Page 12: Parallel Printer

    See the documentation that came with the printer for any recommended HINT: If you have problems with your preparation procedures, such as: printer, contact the • Removing the packaging printer manufacturer for assistance. • Installing the toner or ink cartridge •...

  • Page 13: Usb Printer

    Installing the Printer Driver If you need to install a printer driver, insert the installation CD into the CD HINT: Dell installs drivers for some new drive. Then follow the prompts on the screen using the instructions that printers. Click the Start came with the printer.

  • Page 14: Turning Off The Computer

    If you connect an older printer and it does not work after you install the driver, access the system setup program (see page 66) and ensure that the parallel port is set to operate in bidirectional mode. NOTICE: To prevent data loss, you must perform the Windows shutdown procedure.

  • Page 15: Finding Solutions

    S E C T I O N 2 Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer Problems Scanner Problems Modem Problems Mouse Problems Keyboard Problems Drive Problems Network Problems ®...
  • Page 16 Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 18. Get technical assistance from Dell. See page 70. See page 19. Solving Pr oblems...
  • Page 17 See page 20. See page 22. See page 23. See page 24. See page 25. See page 26. See page 26. See page 27. See page 29. See page 29. See page 30. See page 31. See page 31. See page 32. Solving Pr oblems...
  • Page 18 — Click the Start button, point O A C C E S S T H E OW H E L P F I L E to Programs—> User’s Guides, and then click Tell Me How. ® W ® 2000 H O A C C E S S ICROSOFT INDOWS...
  • Page 19 Windows Help. For instructions on accessing help files, see page 18. — Contact Dell (see page 70). P E R A T I N G S Y S T E M N O T F O U N D —...

  • Page 20: If The Screen Is Blank

    If all four lights below the serial H E C K T H E B A C K P A N E L L I G H T S connector are not green, contact Dell (see page 70). Solving Pr oblems...

  • Page 21: If The Screen Is Difficult To Read

    H E C K T H E O W E R R O P E R T I E S — See the Tell Me How help file or search for the keyword standby in Windows Help. For instructions on accessing help files, see page 18.

  • Page 22: Sound And Speaker Problems

    NOTICE: To help prevent damage to your computer when disconnecting a network cable from your computer, first unplug the cable from the computer network connector and then from the network wall jack. When reconnecting a network cable to your computer, first plug the network cable into the network wall jack and then into the computer network connector.

  • Page 23: Printer Problems

    O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

  • Page 24: If You Cannot Print To A Usb Printer

    If you cannot print to a USB printer — Ensure that the printer E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S cable is connected as described on page 13.

  • Page 25: Modem Problems

    NOTICE: Connect the modem to an analog telephone jack only. Connecting the modem to a digital telephone network damages the modem. — Disconnect the telephone line from the H E C K T H E T E L E P H O N E J A C K modem and connect it to a telephone.

  • Page 26: Mouse Problems

    If the mouse does not respond E C O N N E C T T H E M O U S E C A B L E Press <Ctrl><Esc> to display the Start menu. Press the arrow keys to highlight Shut Down and then press <Enter>. If the computer has stopped responding, press the power button until the computer turns off.

  • Page 27: Drive Problems

    If you cannot save a file to a floppy disk HINT: For information on saving files to a floppy N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E —...

  • Page 28: If You Cannot Play A Dvd Movie

    E S T T H E D R I V E W I T H A N O T H E R C D — Insert another CD to eliminate the possibility that the original CD is defective. — See the Tell Me How help file for instructions. For L E A N T H E D I S C instructions on accessing help files, see page 18.

  • Page 29: If You Have A Hard Drive Problem

    If you have a hard drive problem — C A N I S K Click the Start button, point to Programs—> Accessories—> System Tools, and then click ScanDisk. NOTICE: To help prevent damage to your computer when disconnecting a network cable from your computer, first unplug the cable from the computer network connector and then from the network wall jack.

  • Page 30: General Program Problems

    H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E —...

  • Page 31: Internet Connection Problems

    HINT: To set up a LAN, cable, or DSL connection, double-click the Internet E V I E W “ M O D E M R O B L E M S ” — See page 25. Explorer icon to start the Internet Connection U R N O F F C A L L W A I T I N G C A T C H...

  • Page 32: Resolving Other Technical Problems

    E L L — Go to http://support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. — If you cannot solve your problem using the Dell support...

  • Page 33: Reinstalling Windows 2000

    When you see the Windows desktop, reinsert the ResourceCD into the CD drive. At the Welcome Dell System Owner screen, click Next. Please wait... the ResourceCD is detecting hardware message appears. in your computer The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these...
  • Page 34 Read the information in the License Agreement screen, and then press <F8> to continue. When the Windows 2000 Professional Setup screen appears, press the arrow keys to select the Windows 2000 partition option that you want. To continue, press the key specified in the partition option that you chose.

  • Page 35: Reinstalling Windows Me

    The Operating System CD provides options for reinstalling your Windows Me operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 36 is displayed, select it, and then click c:\windows (recommended) Next. is displayed, click Other, c:\windows.000 (recommended) change , and then click Next. c:\windows.000 c:\windows Ensure that Typical is selected, and then click Next. Specify a computer name, workgroup, and computer description, if desired, and then click Next.
  • Page 37 Next. Remove the Operating System CD from the CD drive. Access the system setup program as directed by a Dell technical support representative (see page 70.) In the system setup program Boot menu, change the boot sequence back to the original boot sequence.
  • Page 38 Solving Pr oblems...

  • Page 39: Opening The Computer Cover

    S E C T I O N 3 Opening the Computer Cover Looking Inside Your Computer Adding Cards Removing Cards Adding Memory Replacing the AGP Card Adding a Second Hard Drive Adding Other Drives Closing the Computer Cover...
  • Page 40 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. Turn off the computer and any attached devices, and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
  • Page 41 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board. computer cover* drive cables power cables hard drive...

  • Page 42: System Board

    System Board power switch and front panel connector CD drive connector for Dell Solutions Center button floppy drive hard drive connector recovery jumper connector battery socket main power connector AGP slot connector PCI slot memory module connectors (4) connectors microprocessor...
  • Page 43 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Turn off the computer and any attached devices, and disconnect them from their electrical outlets.
  • Page 44 Ensure that the card is fully seated in the connector. not fully seated fully seated bracket caught outside of slot bracket within slot Lower the plastic securing lever. Connect any cables that should be attached to the card. See the card documentation for information about the card cable connections.
  • Page 45 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. Turn off the computer and any attached devices, and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
  • Page 46 To remove the card, grasp the card by the top corners and lift it out. If the card is difficult to remove, gently ease the card back and forth to remove it from the connector. card securing lever slot connector system board filler bracket in empty card-slot opening...
  • Page 47 62. Turn off the computer and any devices, and disconnect them from HINT: Memory their electrical outlets. purchased from Dell is covered under your NOTICE: To disconnect a network cable, first unplug the cable from your computer warranty.
  • Page 48 To insert a module, press out the securing clip at each end of the memory module connector. memory module connectors securing clips (2) notches (2) memory module connector cutouts (2) step 5 step 6 step 7 Align the notches on the bottom of the module with the crossbars in the connector.
  • Page 49 Right-click the My Computer icon and then click Properties Click the General tab. To verify that the memory is installed correctly, check the amount of memory (RAM) listed. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. Turn off the computer and any attached devices, and disconnect them from their electrical outlets.
  • Page 50 To replace the AGP card, gently press it down into the slot connector until it clicks into place. Press the card clip lever while inserting the card into the slot connector. AGP card card clip lever AGP card clip slot connector CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.
  • Page 51 Attach the rails to the hard drive using the two screws supplied with the hard drive. Ensure that the rail tabs are positioned at the back of the hard drive. Gently slide the hard drive into the bay until you hear a click. tabs (2) hard drive hard drive bay...
  • Page 52 Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive. power cable drive cable Close the computer cover (see page 59). Connect your computer and devices to their electrical outlets, and turn them on.

  • Page 53: 5.25-Inch Devices

    HINT: To avoid possibly damaging the drive by electrostatic discharge Tape drives sold (ESD), ground yourself by periodically touching an unpainted metal surface on by Dell come with their the back of the computer. own operating software and documentation. After Your computer includes a floppy drive and a CD or DVD drive.
  • Page 54 To remove the drive-bay cover panel, carefully press the panel out from the inside of the computer. remove front panel insert through here securing tabs (4) front-panel insert securing tab drive-bay cover panel front panel insert Adding Parts...
  • Page 55 Gently slide the drive into the bay until you hear a click. tabs (2) drive drive bay Connect a power cable to the drive. See the drive documentation for instructions on connecting a drive cable to the drive and system board. power cable drive cable Adding Pa rts...

  • Page 56: 3.5-Inch Devices

    Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer. See the drive documentation for instructions on installing any software required for drive operation.
  • Page 57 To remove the drive-bay cover panel insert, press the four tabs and pull the insert away from the panel. remove front panel insert through here securing tabs (4) front panel insert securing tab drive-bay cover panel front panel insert Remove the two short, green plastic rails from the inside of the drive cage.
  • Page 58 Gently slide the drive into the bay until you hear a click. tabs (2) drive drive bay Carefully replace the drive bay cover. You do not need to replace the cover insert. Adding Parts...

  • Page 59: Closing The Computer Cover

    Connect a power cable to the drive. See the drive documentation for instructions on connecting a drive cable to the drive. power cable drive cable Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
  • Page 60 Adding Parts...

  • Page 61: Specifications

    S E C T I O N 4 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Contacting Dell Regulatory Information Limited Warranties and Return Policy...
  • Page 62 Microprocessor ® ® Microprocessor type Intel Pentium III or Celeron™ System Information Chip set 815E (ICH2) with support for 66-MHz, 100-MHz, and 133-MHz front-side bus DMA channels eight Interrupt levels BIOS chip 4 Mb (512 KB) Expansion Bus Bus types 4 PCI (version 2.2), 1 AGP 4X Bus speed PCI: 33 MHz...
  • Page 63 Memory (continued) Frequency 133 MHz Voltage 3.3 V Data bus width 64 bits Drives Externally accessible two 5.25-inch bays two 3.5-inch bays Internally accessible two 1-inch–high IDE hard drive bays Available devices ATA-100 Ultra DMA hard drive, CD-RW drive, DVD drive, and DVD/CD-RW combo drive, internal Iomega Zip drive Ports and Connectors Externally accessible (back panel):...
  • Page 64 Power lights green LED on power button blinking green in sleep state solid green in power-on state Dell Solutions Center control push button Hard-drive access light green LED Diagnostic code lights four yellow and/or green LEDs located on...
  • Page 65 Power DC power supply: Wattage 200 W Heat dissipation 534 BTU (fully-loaded computer without monitor) Voltage 90 to 135 V at 60 Hz; 180 to 265 V at 50 Hz; (switch-selectable on back panel) 100 V at 50 to 60 Hz for Japanese computers Backup battery 3-V CR2032 lithium-ion coin cell Physical...
  • Page 66 Unless you are an expert computer user, do not change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the Main screen of the program. Dell Dimension 4200 Setup Main Advanced...

  • Page 67: Viewing Settings

    Viewing Settings Turn on (or restart) your computer. When the blue Dell logo appears, press <Del> immediately. If you wait too long and the operating system logo appears, continue to ® wait until you see the Windows desktop. Then shut down your computer and try again.

  • Page 68: Clearing Forgotten Passwords

    If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). NOTICE: The following procedure resets all standard settings for your computer. Before proceeding, record all current settings so that you can restore them when you finish this procedure.
  • Page 69 CAUTION: A new battery can explode if it is incorrectly installed. Replace the 3-V CR2032 battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer instructions. Record all the screens in the system setup program so that you can restore the correct settings in step 6.

  • Page 70: Contact Numbers And Addresses

    When you need to contact Dell, use the telephone numbers, codes, and HINT: Toll-free numbers are for use within the electronic addresses provided in the following tables. If you need assistance country for which they are in determining which codes to use, contact a local or an international listed.
  • Page 71 0800 16884 City Code: 2 Corporate Sales 02 481 91 00 02 481 92 99 Switchboard 02 481 91 00 Website: http://support.euro.dell.com E-mail: tech_be@dell.com Brazil Customer Support, Technical Support 0800 90 3355 International Access Code: 0021 Tech Support Fax...
  • Page 72 Country Code: 420 02 22 83 27 14 City Code: 2 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Website: http://support.euro.dell.com E-mail: czech_dell@dell.com Denmark (Horsholm) Technical Support 45170182 International Access Code: 00 Relational Customer Care 45170184...
  • Page 73 09 253 313 38 City Code: 9 Home/Small Business Customer Care 09 693 791 94 09 253 313 99 Switchboard 09 253 313 00 Website: http://support.euro.dell.com E-mail: fin_support@dell.com France (Paris/Montpellier) Home and Small Business International Access Code: 00 Technical Support 0825 387 270...
  • Page 74 06103 766-9420 Large Accounts Customer Care 06103 766-9560 Public Accounts Customer Care 06103 766-9555 Switchboard 06103 766-7000 Website: http://support.euro.dell.com E-mail: tech_support_central_europe@dell.com Hong Kong Technical Support toll free: 800 96 4107 International Access Code: 001 Customer Service (Penang, Malaysia) 604 633 4949...
  • Page 75 Country Code: 39 Customer Care 02 696 821 14 City Code: 02 02 696 821 13 Switchboard 02 696 821 12 Website: http://support.euro.dell.com E-mail: web_it_tech@dell.com Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 02 575 035 30...
  • Page 76 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical Support (Dell Precision™, OptiPlex™ toll free: 0120-1984-33 and Latitude™) Technical Support Outside of Japan (Dell 81-44-556-3894 Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service 044 556-3801 Customer Care 044 556-4240...
  • Page 77 Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Website: http://support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support toll free: 0800 582 Country Code: 853 Customer Service (Penang, Malaysia)
  • Page 78 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 020 686 8003 Switchboard 020 581 8818 Website: http://support.euro.dell.com E-mail: tech_nl@dell.com New Zealand Home and Small Business 0800 446 255 International Access Code: 00 Government and Business 0800 444 617...
  • Page 79 23162298 Switchboard 671 16800 Fax Technical Support (Upplands Vasby, Sweden) 46 0 85 590 05 594 Fax Switchboard 671 16865 Website: http://support.euro.dell.com E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Poland (Warsaw) Technical Support 22 57 95 700 International Access Code: 011...
  • Page 80 Sales 011 709 7700 Country Code: 27 011 706 0495 City Code: 11 Switchboard 011 709 7700 Website: http://support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian and Pacific Customer Technical Support, Customer Service, 604 633 4810 Countries and Sales (Penang, Malaysia) Spain (Madrid)
  • Page 81 Sales 08 590 05 185 Website: http://support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) 0844 811 411 International Access Code: 00...
  • Page 82 Corporate Customer Care 0870 908 0500 Preferred Accounts (500-5000 employees) 01344 723196 Customer Care Central Government Customer Care 01344 723193 Local Government Customer Care 01344 723194 Home/Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860456 Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Appendix...
  • Page 83 International Access Code: 011 AutoTech (for portable and desktop computers) toll free: 1-800-247-9362 Country Code: 1 Dell Home and Small Business Group (for portable and desktop computers): Customer Technical Support (Return Material toll free: 1-800-624-9896 Authorization Numbers) Customer Technical Support (Home sales toll free: 1-877-576-3355 purchased via http://www.dell.com)

  • Page 84: Returning Items For Warranty Repair Or Credit

    Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.
  • Page 85 Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. You may find the FCC Interference Handbook, 1986, to be helpful. It is available from the U.S.

  • Page 86: Fcc Notices (U.s. Only)

    EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at http://accessories.us.dell.com/. Most Dell computer systems are classified for Class B environments. To determine the electromagnetic classification for your system or device, refer to the following sections specific for each regulatory agency.
  • Page 87 Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.

  • Page 88: Battery Disposal

    FCC regulations: • Model number: DHM • Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA Battery Disposal Your computer uses a lithium-ion coin-cell battery. The lithium-ion battery is a long-life battery, and it is very possible that you will never need to replace it.

  • Page 89: Nom Information (Mexico Only)

    Mexican standards (NOM): Exporter: Dell One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.

  • Page 90: Información Para Nom (Únicamente Para México)

    Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F.

  • Page 91: Limited Warranties And Return Policy

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 92 Shipments to other locations will be made freight collect. NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.

  • Page 93: Two-Year Limited Warranty (U.s. Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 94 Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable.
  • Page 95 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 96 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 97: Three-Year Limited Warranty (U.s. Only)

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 98 Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable.
  • Page 99 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 100: One-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 101 Shipments to other locations will be made freight collect. NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.

  • Page 102: Two-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 103 Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada, where applicable.
  • Page 104 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 105: Three-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 106 Canada, where applicable. Shipments to other locations will be made freight collect. NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.
  • Page 107 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 108 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 109: Total Satisfaction" Return Policy (U.s. And Canada Only)

    If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.

  • Page 110: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)

    Dell Computer Corporation (“Dell”) warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date.
  • Page 111 Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
  • Page 112 Appendix...

  • Page 113: Index

    computer (continued) specifications, 62 AGP card, 49 finding solutions, 16 turning off, 14 audio. See sound floppy drive contact numbers, 70 fixing problems, 27 cover closing, 59 opening, 40 battery crashes, 30 disposal, 69 hard drive replacing, 68 adding a second hard drive, 50 fixing problems, 29 BIOS, 66 help file...
  • Page 114 messages start-up, 19 RAM. See memory technical assistance Windows, 29 telephone numbers and regulatory notices, 84 modem addresses, 70 ResourceCD, 32 fixing problems, 25 warranty repair or credit, 84 return policy, 109 monitor Tell Me How help file fixing problems, 20 accessing, 18 motherboard.

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