Printing And Copying Problems - Lexmark X215 MFP Service Manual

Printing and copying problems

Problem
Machine does
not print
Possible cause
Machine is not receiving
power.
Machine is busy scanning.
Machine is not selected as
the default printer.
Front or rear covers are not
closed.
Paper jam.
No paper loaded.
Toner cartridge is not
installed.
Connection cable between
the computer and the
machine is not connected
properly.
Connection cable between
the computer and the
machine is defective.
Port setting is incorrect.
Solution
• Check the power cord
connections.
• Check the power switch
and the power source.
Wait until scanning is
complete before using the
printer.
Select Lexmark X215 as
your default printer in
Windows.
Close the covers.
Clear the paper jam.
Load paper.
Install the toner cartridge.
Disconnect the printer
cable, and then reconnect
it.
• If possible, attach the
cable to another
computer that is working
properly and print a job.
• Try a new printer cable.
• Check the Windows
printer setting to make
sure that the print job is
sent to the correct port,
for example, LPT1.
• If the computer has more
than one port, make sure
that the machine is
attached to the correct
one.
Diagnostic information
4038-001
2-13