Table 21-4 Troubleshooting The Wan Interface; Table 21-5 Troubleshooting Internet Access; Problems With The Wan Interface - ZyXEL Communications ZyWall 10 User Manual

21.3 Problems with the WAN Interface

PROBLEM
Cannot get
The WAN IP is provided when the ISP recognizes the user as an authorized user after
WAN IP from
verifying the MAC address, Host Name or User ID.
the ISP.
Find out the verification method used by your ISP.
If the ISP checks the LAN MAC Address, tell the ISP the WAN MAC address of the
ZyWALL. The WAN MAC can be obtained from menu 24.1.
In case the ISP does not allow you to use a new MAC, you can clone the MAC from the
LAN as the WAN MAC and send it to the ISP using Menu 2 - WAN Setup. It is
recommended that you configure this menu even if your ISP presently does not require
MAC address authentication.
If the ISP checks the Host Name, enter host name in the System Name field in Menu 1 -
General Setup when you connect the ZyWALL to a cable/ads modem.
If the ISP checks the User ID, make sure that you have entered the correct Service Type,
user name (in the My Login field) and password (in the My Password field) in Menu 4 -
Internet Access Setup.
21.4 Problems with Internet Access
PROBLEM
Cannot Connect your cable/DSL modem with the ZyWALL using appropriate cable.
access the Check with the manufacturer of your cable/DSL device about your cable requirement
Internet. because some devices may require crossover cable and others a regular straight-
through cable.
Verify your settings in menu 3.2 and menu 4.
Troubleshooting

Table 21-4 Troubleshooting the WAN interface

Table 21-5 Troubleshooting Internet Access

CORRECTIVE ACTION
ZyWALL 10~100 Series Internet Security Gateway
CORRECTIVE ACTION
21-3