Table 21-2 Troubleshooting The Lan Interface; Table 21-3 Troubleshooting The Dmz Interface; Problems With The Lan Interface - ZyXEL Communications ZyWall 10 User Manual

ZyWALL 10~100 Series Internet Security Gateway

21.1 Problems with the LAN Interface

PROBLEM
Cannot access Check your Ethernet cable type and connections. Refer to the Rear Panel and
the ZyWALL Connections section in the Web Configurator User's Guide for LAN connection
from the LAN. instructions.
Make sure your Ethernet Card is installed and functioning properly.
Cannot ping Check the 10M/100M LAN LEDs on the front panel. One of these LEDs should be on. If
any computer they are both off, check the cables between your ZyWALL and hub or the station.
on the LAN.
Verify that the IP address and the subnet mask of the ZyWALL and the computers are
on the same subnet.
21.2 Problems with the DMZ Interface
The DMZ interface is not available on all models.
PROBLEM
Cannot Check your Ethernet cable type and connections. Refer to the Rear Panel and
access Connections section in the Web Configurator User's Guide for DMZ connection
servers on the instructions.
DMZ from the
Make sure the NIC on the LAN computer and the NIC on the DMZ server are installed
LAN.
and functioning properly.
Verify that the IP address of the DMZ port and the LAN port are on separate subnets.
Make sure that NAT is configured for your DMZ servers in menus 15.1 and 15.2.
Cannot ping Check the 10M/100M DMZ LEDs on the front panel. One of these LEDs should be on. If
any computer they are both off, check the cables between your ZyWALL and hub or the station.
on the DMZ.
Verify that the IP address and the subnet mask of the ZyWALL and the servers are on
the same subnet.
21-2

Table 21-2 Troubleshooting the LAN Interface

Table 21-3 Troubleshooting the DMZ Interface

CORRECTIVE ACTION
CORRECTIVE ACTION
Troubleshooting