Printing Problems - Samsung SCX-5835 series User Manual

CONDITION
• There is too much paper in the tray. Remove
The paper keeps
excess paper from the tray. If you are printing
jamming.
on special materials, use the multi-purpose
tray.
• An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. (See "Print media
specifications" on page 5.)
• There may be debris inside the machine.
Open the front cover and remove any debris.
• If an original does not feed into the machine,
the document feeder rubber pad may need to
be replaced. Contact a service representative.
Use only transparencies specifically designed
Transparencies stick
for laser printers. Remove each transparency as
together in the paper
it exits from the machine.
exit.
Ensure that the paper guides are against both
Envelopes skew or
sides of the envelopes.
fail to feed correctly.
SUGGESTED SOLUTIONS

Printing problems

CONDITION
The machine
does not print.
Troubleshooting_ 9
POSSIBLE SUGGESTED
CAUSE SOLUTIONS
The machine is not Check the power cord
receiving power. connections. Check the
power switch and the power
source.
The machine is not Select your machine as your
selected as the default machine in your
default machine. Windows.
Check the machine for the following:
• The front cover is not closed. Close the front
cover.
• Paper is jammed. Clear the paper jam. (See
"Clearing paper jams" on page 3.)
• No paper is loaded. Load paper. (See "Loading
paper in the tray" on page 3.)
• The toner cartridge is not installed. Install the
toner cartridge.
If a system error occurs, contact your service
representative.
The connection Disconnect the machine
cable between the cable and reconnect it.
computer and the
machine is not
connected properly.
The connection If possible, attach the cable
cable between the to another computer that is
computer and the working properly and print a
machine is job. You can also try using a
defective. different machine cable.
The port setting is Check the Windows printer
incorrect. setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
The machine may Check the Printing
be configured Preferences to ensure that
incorrectly. all of the print settings are
correct. (See "Opening
Printing Preferences" on
page 5.)
The printer driver Repair the machine
may be incorrectly software. (See "Installing
installed. USB connected machine's
driver" on page 3, "Installing
network connected
machine's driver" on
page 2.)
The machine is Check the display message
malfunctioning. on the control panel to see if
the machine is indicating a
system error. Contact a
service representative.