Common Macintosh Problems - Samsung SCX-5835 series User Manual

CONDITION
• Ensure your machine is attached to your
The machine does
computer, connected properly via the USB
not appear on the
port, and is turned on.
scanners list.
• Ensure the scanner driver for your machine is
installed in your system. Open Unified Linux
Driver configurator, switch to Scanners
configuration, then press Drivers. Make
sure that driver with a name corresponding to
your machine's name is listed in the window.
• Ensure the port is not busy. Since functional
components of machine (printer and scanner)
share the same I/O interface (port), the
situation of simultaneous access of different
"consumer" applications to the same port is
possible. To avoid possible conflicts, only one
of them at a time is allowed to gain control
over the device. The other "consumer" will
encounter "device busy" response. This
usually happens when starting a scan
procedure. An appropriate message box
appears.
To identify the source of the problem, open
the Ports configuration and select the port
assigned to your scanner, port's symbol
/dev/mfp0 corresponds to LP:0 designation
displayed in the scanners' options, /dev/mfp1
relates to LP:1, and so on. USB ports start at
/dev/mfp4, so scanner on USB:0 relates to
/dev/mfp4 respectively and so forth
sequentially. In the Selected port pane, you
can see if the port is occupied by another
application. If this is the case, you should
either wait for completion of the current job or
press the Release port button, if you are sure
that the present port applicaton is not
functioning properly.
• Ensure a document is loaded into the
The machine does
machine, ensure your machine is connected
not scan.
to the computer.
• If there is an I/O error while scanning.
Refer to Linux User's Guide that came with your computer for further
information on Linux error messages.
SUGGESTED SOLUTIONS
Troubleshooting_ 17

Common Macintosh problems

CONDITION
Printing the PDF file as an image may enable
The machine does
the file to print. Turn on Print As Image from the
not print PDF files
Acrobat printing options.
correctly. Some
parts of graphics,
It will take longer to print when you print a
text, or illustrations
PDF file as an image.
are missing.
Update your MAC OS to OS MAC OS X 10.3.3.
The document has
or higher.
printed, but the print
job has not
disappeared from
the spooler in Mac
OS X10.3.2.
Mac OS cannot create the font during the cover
Some letters are not
page printing. The English alphabet and
displayed normally
numbers are displayed normally on the cover
during the cover
page.
page printing.
Make sure that the resolution setting in your
When printing a
machine driver matches the one in Acrobat
document in
Reader.
Macintosh with
Acrobat Reader 6.0
or higher, colors
print incorrectly.
Refer to Macintosh User's Guide that came with your computer for
further information on Macintosh error messages.
SUGGESTED SOLUTIONS