Scanning Problems; Fax Problems - Samsung SCX-5835 series User Manual

Scanning problems

CONDITON
• Make sure that you place the original to be
The scanner does not
scanned face down on the scanner glass, or
work.
face up in the document feeder.
• There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works.
Try lowering the scan resolution rate.
• Check that the machine cable is connected
properly.
• Make sure that the machine cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
• Check that the scanner is configured
correctly. Check scan setting in the
SmarThru Office or the application you want
to use to make certain that the scanner job
is being sent to the correct port (for example,
USB001).
• In case of use of account feature, make sure
that you have extra scan count remained.
For example, if you try to scan 10-page
document while you have 5 scan count left,
the scan job would be canceled.
• Check if the machine is printing received
The unit scans very
data. If so, scan the document after the
slowly.
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It
will help to increase the speed. For details
about how to set BIOS, refer to your
computer user's guide.
• There may be a copying or printing job in
Message appears on
progress. Try your job again when that job is
your computer
finished.
screen:
• • The selected port is currently being used.
Device can't be
Restart your computer and try again.
set to the H/W
mode you want. • The machine cable may be improperly
• connected or the power may be off.
Port is being used
by another
• The scanner driver is not installed or the
program. operating environment is not set up properly.
•
Port is Disabled.
• Ensure that the machine is properly
• connected and the power is on, then restart
Scanner is busy
your computer.
receiving or
printing data. • The USB cable may be improperly
When the current
connected or the power may be off.
job is completed.,
try again.
•
Invalid handle.
•
Scanning has
failed.
SUGGESTED SOLUTIONS
Troubleshooting_ 14

Fax problems

CONDITION
• Unplug the power cord and plug it in again.
The machine is not
working, there is no
• Ensure that there is power being supplied to
display, or the the electrical outlet.
buttons are not
working.
• Check that the phone line is properly
No dial tone.
connected.
• Check that the phone socket on the wall is
working by plugging in another phone.
Make sure that the numbers are stored in
The numbers stored
memory correctly. Print a Fax Phone Book list.
in memory do not
(See "Setting up a fax phone book" on page 6.)
dial correctly.
• Make sure that the paper is not wrinkled and
The original does
you are inserting it in correctly. Check that the
not feed into the
original is the right size, not too thick or thin.
machine.
• Make sure that the document feeder is firmly
closed.
• The document feeder rubber pad may need to
be replaced. Contact a service
representative.
• The receiving mode should be set to fax.
Faxes are not
received
• Make sure that there is paper in the tray.
automatically.
• Check to see if the display shows any error
message. If it does, clear the problem
• Make sure that the original is loaded in the
The machine does
document feeder or on the scanner glass.
not send.
• Check the fax machine you are sending to, to
see if it can receive your fax.
• The fax machine sending you the fax may be
The incoming fax
faulty.
has blank spaces or
is of poor-quality. • A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace
the toner cartridge. (See "Replacing the toner
cartridge" on page 2.)
The fax machine sending the fax had a
Some of the words
temporary document jam.
on an incoming fax
are stretched.
Check your scan unit for marks and clean it.
There are lines on
(See "Cleaning the scan unit" on page 3.)
the originals you
sent.
SUGGESTED SOLUTIONS