Printing Problems - Samsung ProXpress C401 series User Manual

Printing problems

Condition
The machine
does not print.
The machine
selects print
materials from
the wrong paper
source.
Connect the machine to the electricity supply first. If the machine has a
(Power/Wakeup) button on the control, press it.
Select your machine as your default machine in Windows.
Check the machine for the following:
• The cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam (see "Clearing paper jams" on
page 71).
• No paper is loaded. Load paper (see "Loading paper in the tray" on page
32).
• The toner cartridge is not installed. Install the toner cartridge (see
"Replacing the toner cartridge" on page 57).
• Make sure the protect cover and sheets are removed from the toner
cartridge (see "Replacing the toner cartridge" on page 57).
If a system error occurs, contact your service representative.
Disconnect the machine cable and reconnect it (see "Rear view" on page
17).
If possible, attach the cable to another computer that is working properly
and print a job. You can also try using a different machine cable.
Check the Windows printer settings to make sure that the print job is sent
to the correct port. If the computer has more than one port, make sure
that the machine is attached to the correct one.
Check the Printing Preferences to ensure that all of the print settings are
correct.
Install and reinstall the machine's driver.
Check the display message on the control panel to see if the machine is
indicating a system error. Contact a service representative.
Get more hard disk space and print the document again.
Once the paper is removed from the output tray, the machine resumes
printing.
For many software applications, the paper source selection is found under
the Paper tab within the Printing Preferences (see "Opening printing
preferences" on page 41). Select the correct paper source. See the printer
driver help screen (see "Using help" on page 43).
Suggested solutions
Printing problems | 89