Samsung SCX-5835 series User Manual page 124

POSSIBLE
CONDITION
CAUSE
The document size
(Continued) The
is so big that the
machine does not
hard disk space of
print.
the computer is
insufficient to
access the print job.
The paper option
The machine
that was selected in
selects print
the Printing
materials from
Preferences may
the wrong paper
be incorrect.
source.
The job may be
A print job is
very complex.
extremely slow.
The page
Half the page is
orientation setting
blank.
may be incorrect.
The paper size and
the paper size
settings do not
match.
SUGGESTED
SOLUTIONS
Get more hard disk space
and print the document
again.
For many software
applications, the paper
source selection is found
under the Paper tab within
the Printing Preferences.
Select the correct paper
source. See the printer
driver help screen. (See
"Opening Printing
Preferences" on page 5.)
Reduce the complexity of
the page or try adjusting the
print quality settings.
Change the page orientation
in your application. See the
printer driver help screen.
Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
Troubleshooting_ 10
POSSIBLE
CONDITION
CAUSE
The machine cable
The machine
is loose or
prints, but the
defective.
text is wrong,
garbled, or
incomplete.
The wrong printer
driver was selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
If you are in a DOS
environment, the
font setting for your
machine may be
set incorrectly.
The toner cartridge
Pages print, but
is defective or out of
they are blank.
toner.
The file may have
blank pages.
Some parts, such
as the controller or
the board, may be
defective.
Incompatibility
The machine
between the PDF
does not print
file and the Acrobat
PDF file correctly.
products.
Some parts of
graphics, text, or
illustrations are
missing.
SUGGESTED
SOLUTIONS
Disconnect the machine
cable and reconnect. Try a
print job that you have
already printed successfully.
If possible, attach the cable
and the machine to another
computer that you know
works and try a print job.
Finally, try a new machine
cable.
Check the application's
printer selection menu to
ensure that your machine is
selected.
Try printing a job from
another application.
Exit Windows and reboot the
computer. Turn the machine
off and back on again.
Change the language
setting. (See "Changing the
font setting" on page 3.)
Redistribute the toner, if
necessary.
If necessary, replace the
toner cartridge.
Check the file to ensure that
it does not contain blank
pages.
Contact a service
representative.
Printing the PDF file as an
image may enable the file to
print. Turn on Print As
Image from the Acrobat
printing options.
It will take longer to
print when you print a
PDF file as an image.