Support Information - Cisco WAP371 Administration Manual

Administration

Support Information

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Support Information
Cisco Small Business WAP371 Wireless Access Point Administration Guide
Select Use TFTP to download the capture file.
Enter the TFTP Server Filename to download if different from the default. By default, the
captured packets are stored in the folder file /tmp/apcapture.pcap on the WAP device.
Specify a TFTP Server IPv4 Address in the field provided.
Click Download.
To download a packet capture file using HTTP:
Clear Use TFTP to download the captured file.
Click Download. A confirmation window appears.
Click OK. A dialog box displays that enables you to choose a network location to save the file.
The Support Information page enables you to download a text file that contains detailed
configuration information about the AP. The file includes software and hardware version
information, MAC and IP addresses, the administrative and operational status of features,
user-configured settings, traffic statistics, and more. You can provide the text file to technical
support personnel to assist them in troubleshooting problems.
To show the Support Information page, select Administration > Support Information in the
navigation pane.
Click Download to generate the file based on current system settings. After a short pause, a
window appears to enable you to save the file to your computer.
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