Packet Capture File Download; Support Information - Cisco WAP571 Administration Manual

Administration

Support Information

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STEP 1
STEP 2
STEP 3
Support Information
Cisco WAP571/E Administration Guide

Packet Capture File Download

You can download a capture file by TFTP to a configured TFTP server, or by
HTTP(S) to a computer. The capture file is located in the RAM file system, it
disappears if the WAP device is reset.
To download a packet capture file using TFTP:
Select Use TFTP to download the capture file.
Enter the TFTP Server Filename to download if different from the default. By
default, the captured packets are stored in the folder file /tmp/apcapture.pcap on
the WAP device.
Specify a TFTP Server IPv4 Address in the field provided.
Click Download.
To download a packet capture file using HTTP:
Clear Use TFTP to download the captured file.
Click Download. A confirmation window appears.
Click OK. A dialog box displays that enables you to choose a network location to
save the file.
The Support Information page enables you to download a text file that contains
detailed configuration information about the AP. The file includes software and
hardware version information, MAC and IP addresses, the administrative and
operational status of features, user-configured settings, traffic statistics, and more.
You can provide the text file to technical support personnel to assist them in
troubleshooting problems.
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