Xerox Phaser 6121MFP Service Manual page 211

Phaser 6121MFP Service Manual
Fax Reception Failure Troubleshooting
Troubleshooting Procedure Table
Step Action and Questions
1 Is the printer turned on?
2 Is the printer loaded with paper?
3 Check the control panel for indication
of a paper jam. Is there a paper jam?
4 Is the printer in Admin. Management
Mode?
5 If the recipient password has been set
the printer will not accept faxes. Is the
recipient password set?
6 Is the receiving printer set to Manual
Receive Mode? (Fax Default Setup >
Receive Option > Receive Mode)
7 Was the original document loaded
properly at the sending machine?
NOTE
The poor image quality of received fax
may be caused by the TX machine.
General Troubleshooting
Yes No
Go to step 2. Turn the
printer on and
have the fax
resent to the
printer. If the
problem
persists, go to
step 2.
Go to step 3. Load the
printer with
paper.
Clear the paper Go to step 4.
jam and resend
the fax.
If the printer is Go to step 5.
in the Admin.
Management
Mode, it is
unable to
receive faxes.
Log out of
Admin.
Management
Mode and
resend the fax.
Set Memory Go to step 6.
Receive mode
to Off. (Fax
Default Setup
> Receive
Option >
Memory
Receive)
Change the Go to step 7.
Receive Mode
to Auto
Receive.
Go to step 8. Have the
sender resend
the fax. If the
problem
persists, go to
step 8.
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