Fax Failure After Continuous Normal Operation - Xerox Phaser 6121MFP Service Manual

General Troubleshooting

Fax Failure After Continuous Normal Operation

Initial Actions
4-24
The Fax has failed to send or receive after continuous normal operation. The
following troubleshooting procedure applies to this error.
• Disconnect all the devices other than the Fax machine.
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts
Image Processor Board,
PL13.0.29/30
Troubleshooting Procedure Table
Step Actions and Questions
1 Check the error message on the Control
Panel.
Is there an error code?
2 Has the Fax machine been relocated?
3 Has the line contract been switched to
ISDN/xDSL or IP-phone?
4 Has there been any change of line
contract for the line type (Pulse to Tone,
Tone to Pulse, etc.)?
5 Does the manual dialing function
properly?
Wiring and Plug/Jack Map References
Map 3 - Fax Board Plug/Jack Locator
(page 10-7)
Yes
Refer to the
appropriate
error code
procedure
("Error
Messages
and Codes"
on page 3-1).
Refer to "Fax
Failure After
Installation/R
elocation" on
page 4-22).
Check the Fax
configuration
for the
TA/xDSL
modem, etc.
Correct the
Line Type
setting.
Go to step 6.
Phaser 6121MFP Service Manual
No
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
Replace the
Image
Processor
Board
(page 8-66).