Xerox Phaser 6121MFP Service Manual page 119

Phaser 6121MFP Service Manual
Error code: 0017
Definition: Can't receive any response from remote side after sending type of
xxx_EOM signal.
Solution:
1. Ask sender to resend the fax.
2. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
3. Boost the TX Level of sender's machine.
4. Boost the machine TX Level.
Error code: 0018
Definition: Can't detect energy within 6 seconds after sending FTT command.
Solution:
1. Ask sender to resend the fax.
2. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
3. Boost the TX Level of sender's machine.
4. Boost the machine TX Level.
Error code: 0019
Definition: Received DCN signal sending CFR signal
Solution:
1. Ask sender to resend the fax.
2. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 001A
Definition: No energy on line over 6 sec. within phase C before any corrected
ECM frame.
Solution:
1. Ask the sender to resend the fax.
2. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
3. Change the machine setting to ECM OFF, and then resend again.
4. Boost the TX Level of sender's machine.
Error Messages and Codes
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