Xerox Phaser 6120 User Manual
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Xerox Phaser 6120 User Manual

Xerox Phaser 6120 User Manual

Xerox color laser printer user guide phaser 6120
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Phaser
6120
®
c o l o r l a s e r p r i n t e r

User Guide

Guide d'utilisation
Guida dell'utente
Benutzerhandbuch
Guía del usuario
Guia do Usuário
Gebruikershandleiding
Anv ä ndarhandbok
www.xerox.com/office/support

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Summary of Contents for Xerox Phaser 6120

  • Page 1: User Guide

    Phaser 6120 ® c o l o r l a s e r p r i n t e r User Guide Guide d’utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Anv ä ndarhandbok www.xerox.com/office/support...
  • Page 2 Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information...

  • Page 3: Table Of Contents

    Contents 1 Introduction ... 1 Getting Acquainted with Your Printer ... 2 Space Requirements ... 2 Printer Parts ... 3 Front View ... 3 Front View with Options ... 4 Rear View with Options ... 4 2 Network Printing ... 5 Network Connection ...
  • Page 4 System Requirements ... 16 Selecting Driver Options/Defaults (for Windows) ... 17 Windows XP/Server 2003/2000/NT 4.0 ... 17 Windows Me/98SE (Xerox Phaser 6120 PostScript) ... 18 Windows Me/98SE (Xerox Phaser 6120 PCL6) ... 18 Enabling Options (for Macintosh) ... 19 Selecting Printing Options ... 19 Selecting Printing Preferences (Windows) ...
  • Page 5 4 Printer Control Panel and Configuration Menu ...24 About the Control Panel ...25 Control Panel Indicators and Keys ...25 Toner Supply Indicators...26 Printing the Menu Map...27 PROOF/PRINT MENU...28 Entering the Password...29 PRINTABLE PAGES MENU...30 PAPER MENU ...31 QUALITY MENU...34 CONNECTION SETUP MENU ...36 SYSTEM DEFAULT MENU ...39 SERVICE MENU ...42 LANGUAGE MENU ...43...
  • Page 6 6 Replacing Supplies ... 75 Replacing Consumables ... 76 About Toner Cartridges ... 76 Replacing a Toner Cartridge ... 79 Replacing Routine Maintenance Items ... 85 Replacing the Imaging Unit ... 85 7 Maintaining the Printer ... 88 Cleaning the Printer ... 89 Exterior ...
  • Page 7 9 Installing Options ...135 Introduction ...136 Antistatic Protection ...136 Dual In-Line Memory Module (DIMM) ...137 Installing a DIMM ...137 Hard Drive ...140 Installing a Hard Drive ...140 Duplex Unit ...144 Installing the Duplex Unit ...144 Tray 2 ...148 Installing Tray 2 ...148 A Appendix ...150 User Safety Summary ...151 Electrical Safety ...151...

  • Page 8: Introduction

    Introduction...

  • Page 9: Getting Acquainted With Your Printer

    Space Requirements To ensure easy operation, consumable replacement and maintenance, adhere to the recommended space requirements detailed below. 442 mm (17.4") Front View The options appear shaded in the above illustration. 210.2 (8.3") 771.0 mm (30.4") Side View Getting Acquainted with Your Printer 560.8 mm (22.1")

  • Page 10: Printer Parts

    The following drawings illustrate the parts of your printer referred to throughout this guide, so please take some time to become familiar with them. Front View 1 Output tray 2 Front cover 3 Control panel 4 Tray 1 (Multipurpose tray) 5 Power switch 6 Top cover 7 Transfer belt...

  • Page 11: Front View With Options

    Front View with Options Tray 2 Rear View with Options Duplex unit Getting Acquainted with Your Printer...

  • Page 12: Network Printing

    Network Printing...

  • Page 13: Network Connection

    Network Connection Theory To connect your printer in a TCP/IP network environment, you must make sure that the internal network addresses in the printer have been set. Network Connection...

  • Page 14: Making The Connection

    IP address will be automatically assigned by the DHCP server when you turn on the printer. (For a description of DHCP, see the Network Printing section in the Phaser 6120 Reference Guide on the Software and Documentation CD-ROM.) If your printer is not automatically assigned an IP address, verify that DHCP is enabled on the printer ( MENU >...

  • Page 15: Setting The Address Manually

    You may also manually change the printer’s IP address, subnet mask, and gateway by using the following instructions. (For more information, see Understanding the Ethernet Configuration Menus in the Phaser 6120 Reference Guide on the Software and Documentation CD-ROM.) When the IP address is changed, add a new port or reinstall the printer driver.
  • Page 16 4 If you do not need to set the subnet mask, go to step 5. To set the subnet mask, follow these steps. Select Subnet Mask, and then press the Menu/Select key. Use the Up and Down keys to select the Subnet Mask numbers. Use the Right and Left keys to move to the next set of numbers.

  • Page 17: Network Printing

    The Phaser 6120 printer supports the following network protocols: BOOTP DHCP HTTP LPD/LPR SNMP Port 9100 SMTP This chapter defines each of these protocols and then explains how to print via IPP. BOOTP BOOTP (Bootstrap Protocol) is an Internet protocol that enables a diskless...

  • Page 18: Http

    HTTP HTTP (HyperText Transfer Protocol) is the underlying protocol used by the World Wide Web. It defines how messages are formatted and transmitted, and what actions web servers and browsers should take in response to various commands. For example, when you enter a URL in your browser, this actually sends an HTTP command to the Web server directing it to fetch and transmit the requested web page.

  • Page 19: Unicast, Multicast, And Broadcast

    Unicast, Multicast, and Broadcast SLP is a unicast and a multicast protocol. This means that messages can be sent to one agent at a time (unicast) or to all agents (that are listening) at the same time (multicast). However, a multicast is not a broadcast. In theory, broadcast messages are "heard"...

  • Page 20: About The Software

    About the Software...

  • Page 21: Software And Documentation Cd-Rom

    These files are required in order to use the printer driver for each operating system. For details of the Macintosh and Linux printer drivers, refer to the Phaser 6120 Reference Guide on the Software and Documentation CD-ROM. Software and Documentation CD-ROM...

  • Page 22: Pcl Drivers

    With a Web browser, the status of printers can be checked, and the various settings can be changed. For details, see the Phaser 6120 Reference Guide on the Software and Documentation CD-ROM.

  • Page 23: System Requirements

    – USB Revision 2.0 and USB Revision 1.1 compliant port – IEEE 1284 compatible parallel port For details of the Macintosh and Linux printer drivers, refer to the Phaser 6120 Reference Guide on the Software and Documentation CD-ROM. System Requirements...

  • Page 24: Selecting Driver Options/Defaults (For Windows)

    If this is the case, continue with the next step. With Windows NT 4.0, right-click the Phaser 6120 PostScript or the Phaser 6120 PCL6 printer icon in the Printers directory, and then click Document Defaults. Skip to step 10.

  • Page 25: Windows Me/98Se (Xerox Phaser 6120 Postscript)

    Windows Me/98SE (Xerox Phaser 6120 PostScript) 1 Choose the driver’s properties as follows: From the Start menu, choose Settings, and then Printers to display the Printers directory. Right-click the Phaser 6120 PPD printer icon and choose Properties. 2 Select the Device Options tab.

  • Page 26: Enabling Options (For Macintosh)

    Enabling Options (for Macintosh) If you have options installed, enable the options in the driver. 1 Use the Printer Setup Utility, select the Phaser 6120 printer from the printer list. 2 Click the Show Info icon and select Installable Options from the menu.

  • Page 27: Selecting Options For An Individual Job (Windows)

    1 With the desired document or graphic open in your application, access the Print dialog box. 2 Select the Phaser 6120 printer and click its Properties button to open the printer driver. 3 Make selections from the driver tabs.

  • Page 28: Basic Tab

    Basic Tab The Basic Tab allows you to Specify the orientation of the media Specify the size of the original document Select the output media size Zoom (expand/reduce) documents Specify the paper source Specify the type of media Specify the number of copies Turn on/off job collation* Save a print job on the printer and print it later (Walk-Up Features)* Save a confidential job on the printer and protect it with a password*...

  • Page 29: Overlay Tab

    Overlay Tab Be sure to use overlays with print jobs with a paper size and orientation that matches the overlay form. In addition, if settings have been specified for "Pages/Sheet" or "Booklet" in the printer driver, the overlay form cannot be adjusted to match the specified settings.

  • Page 30: Version Tab

    Version Tab The Version Tab allows you to view information about the printer driver. Printing Options for the Windows Me/98SE PostScript File A tab for specifying printer settings appears in the dialog box. Paper Tab The Paper Tab allows you to Specify the size of the original document Print several pages of a document on the same page (Pages/Sheet printing)

  • Page 31: Printer Control Panel And Configuration Menu

    Printer Control Panel and Configuration Menu...

  • Page 32: About The Control Panel

    The control panel, located on the top of the printer, allows you to direct the printer’s operation. In addition, it displays the current status of the printer, including any condition that needs your attention. Control Panel Indicators and Keys Indicator Ready Error Error...

  • Page 33: Toner Supply Indicators

    Toner Supply Indicators The indicators shown below will appear, indicating the amount of toner that remains in the yellow (Y), magenta (M), cyan (C), and black (K) toner cartridges. R E A D Y Function Moves right in the menu structure Moves right through the available menu choices Moves down in the menu structure.

  • Page 34: Printing The Menu Map

    Printing the Menu Map The Menu Map helps you navigate the control panel menus. To print the Menu Map: 1 On the control panel, select Printable Pages menu, and then press the Menu/Select key. 2 Select Menu Map, and then press the Menu/Select key. 3 Select Yes, and then press the Menu/Select key.

  • Page 35: Proof/Print Menu

    This menu item appears only if an optional hard disk is installed. With this menu item, print jobs that are saved on the hard disk by using Walk-Up Features on the Basic tab of the printer driver can be printed or deleted.

  • Page 36: Entering The Password

    In order to print or delete a secured job, the four-digit password specified from the printer driver must be entered. Follow the procedure described below to type in the four-digit password specified from the printer driver. 1 Press the Up and Down keys to increase or decrease the first digit of the password.

  • Page 37: Printable Pages Menu

    With this menu, printer information, such as the configuration page and the demo page, can be printed. All factory default values are shown in bold. Settings MENU MAP Prints the menu map. Settings CONFIGURATION Prints the configuration page. Settings SUPPLIES PAGE Prints the statistics page such as the number of pages printed.

  • Page 38: Paper Menu

    With this menu, the media used for printing can be managed. All factory default values are shown in bold. INPUT TRAY 1 TRAY MODE TRAY 1 About the Control Panel Settings AUTO/CASSETTE When printing from Tray 1, select whether the paper size and paper type set from the printer driver or the MEDIA SIZE MEDIA TYPE...
  • Page 39 TRAY 2** CUSTOM SIZE AUTO CONTINUE Settings MEDIA LETTER/A4 SIZE Select the setting for the size of paper loaded into Tray 2. The default setting for 110 volt printers is setting for all 220 volt printers is Settings MEDIA PLAIN PAPER/ TYPE LETTERHEAD Select the setting for the type of paper...
  • Page 40 TRAY SWITCHING* Settings DUPLEX is selected, duplex printing is not possible. LONGEDGE the paper for long-edge binding. SHORTEDGE the paper for short-edge binding. Settings ORIENTAT Specify the orientation of the media. Settings RECOVERY Select whether or not the page is printed again after recovering from a paper misfeed.

  • Page 41: Quality Menu

    With this menu, settings for the print quality can be specified. All factory default values are shown in bold. TONER BLACK REMOVAL CYAN MAGENTA YELLOW REMOVE Settings TONER OUT ACTION When set to cartridge is empty. When set to Settings YES/NO When is selected, the carousel rotates to the...
  • Page 42 DENSITY REQUEST MODE DENSITY BLACK CONTROL CYAN MAGENTA YELLOW Settings TRANSFER BELT RESET COUNT About the Control Panel Settings NO/YES is selected, image adjustments are performed. Settings ON/OFF is selected, the image adjustments are applied. is selected, image adjustments are not applied. Settings 1/2/3/4/5 Adjust the density of the black toner to one of five...

  • Page 43: Connection Setup Menu

    With this menu, interface settings can be specified. Restart the printer after changing settings in the NETWORK SETUP All factory default values are shown in bold. NETWORK TCP/IP SETUP menu. Settings ENABLE YES/NO is selected, TCP/IP is enabled. is selected, TCP/IP is disabled. Settings DHCP/ ON/OFF...
  • Page 44 Settings FRAME AUTO/802.2/802.3/ TYPE ETHER II/SNAP Specify the protocol used with NetWare. Settings Phaser 6120 Specify the name of the printer for finding printers with Macintosh EtherTalk. The printer name can contain a maximum of 16 characters. Settings NAME2 Automatically...
  • Page 45 ETHERNET SPEED PROTOCOL USB SETUP ENABLE TIMEOUT PARALLEL SETUP TIMEOUT Settings ACTIVE I/ Specify the interface to be used. An Ethernet and parallel connection cannot be used at the same time. Settings RESET CONN Resets all settings on the Connection Setup menu to SETUP factory defaults.

  • Page 46: System Default Menu

    With this menu, settings can be specified to adjust the operation of the printer, such as the time until the machine enters Energy Saver mode. * These menu items appear only if an optional hard disk is installed. ** This menu item appears only on 110 V units. All factory default values are shown in bold.
  • Page 47 STARTUP START OPTIONS PAGE SYSSTART Settings LINE CR=CR LF=CRLF/ TERMINA CR=CR LF=LF/ TION CR=CRLF LF=LF/ CR=CRLF LF=CRLF Select the definitions of the CR/LF codes in the PCL language. Settings FONT PITCH SIZE Specify the bitmap font size in the PCL language. Settings FONT NUMBER...
  • Page 48 Settings DATE & TIME Set the date and time on the hard disk’s time-of-day clock. The settings appear in the following order: year, month, day:hour, minutes, seconds. Settings ENERGY SAVER Specify the length of time until the machine enters Energy Saver mode.

  • Page 49: Service Menu

    FORMAT FORMAT FLASH FORMAT DISK RESTORE / RESTORE SAVE FACTORY SAVE CUSTOM RESTORE CUSTOM SERVICE MENU With this menu, the service representative can adjust the printer and perform maintenance operations. This menu cannot be used by the user. Settings NO/YES Select whether or not to initialize the flash RAM.

  • Page 50: Language Menu

    The display language of the message window can be changed to the required language. The available languages are: English Spanish French German Italian Portuguese Dutch Swedish The default setting is English. About the Control Panel...

  • Page 51: Using Media

    Using Media...

  • Page 52: Media Specifications

    What types and sizes of media can I load? Media B5 (JIS) B5 (ISO) Executive Folio Foolscap Legal Government Legal Letter SP Folio Government Letter Statement UK Quatro A4 Transparency Letter Transparency Japanese Postcard Envelope C5 Envelope C6 Envelope DL Envelope Monarch Envelope #10 Thick Stock, Glossy —...

  • Page 53: Media Types

    Keep media on a flat, level surface in its original wrapper until it is time to load it. For information about recommended paper and specialty media, see the Recommended Media List at www.xerox.com/office/6120support. Plain Paper Capacity...

  • Page 54: Thick Stock

    Keep media between 35% and 85% relative humidity. Toner does not adhere well to moist or wet paper. Layered Adhesive Folded, creased, curled, embossed, warped, or wrinkled Too slick, too coarse, or too textured Different in texture (roughness) on the front and back Too thin or too thick Stuck together with static electricity Composed of foil or gilt;...

  • Page 55: Envelopes

    Print on the front (address) side only. Some parts of the envelope consist of three layers of paper—the front, back, and flap. Anything printed in these layered regions may be lost or faded. Capacity Orientation Driver Media Type Weight Duplexing 43 lb.

  • Page 56: Labels

    A sheet of labels consists of a face sheet (the printing surface), adhesive, and a carrier sheet: The face sheet must follow the plain paper specification. The face sheet surface must cover the entire carrier sheet, and no adhesive should come through on the surface. You can print continuously with label sheets.

  • Page 57: Letterhead

    Try printing your data on a sheet of plain paper first to check placement. Capacity Orientation Driver Media Type Weight Duplexing Tray 1 Up to 200 sheets, depending on their size and thickness Tray 2 Up to 500 sheets, depending on the paper weight Face up Letterhead...

  • Page 58: Postcards

    Try printing your data on a sheet of plain paper first to check placement. Capacity Orientation Driver Media Type Postcard Weight Duplexing Use postcards that are Approved for laser printers DO NOT use postcards that are Coated Designed for inkjet printers Precut or perforated Preprinted or multicolored If the postcard is warped, press on the warped...

  • Page 59: Transparencies

    Do not fan transparencies before loading them. Resulting static electricity may cause printing errors. If you touch the face of the transparencies with your bare hands, print quality may be affected. Keep the printer path clean. Transparencies are especially sensitive to a dirty media path.

  • Page 60: Glossy Stock

    Test all glossy stock to ensure acceptable performance and to ensure that the image does not shift. Capacity Orientation Driver Media Type Duplexing DO NOT use glossy stock that is Mixed with any other media in the trays (as this will cause printer misfeeding) Specified for inkjet printers only Media Types...

  • Page 61: What Is The Guaranteed Imageable (Printable) Area

    The printable area on all media sizes is up to 4 mm (0.157 in.) from the edges of the media. Each media size has a specific imageable area, the maximum area on which the printer can print clearly and without distortion. This area is subject to both hardware limits (the physical media size and the margins required by the printer) and software constraints (the amount of memory available for the full-page frame buffer).

  • Page 62: Imageable Area-Envelopes

    Imageable Area—Envelopes Envelopes have a nonguaranteed imageable area that varies with envelope type. The envelope print orientation is determined by your application. 1 Guaranteed area 2 Nonguaranteed area 3 Nonimageable area: 4 mm (0.157 in.) Page Margins Margins are set through your application. Some applications allow you to set custom page sizes and margins while others have only standard page sizes and margins from which to choose.

  • Page 63: Loading Media

    Loading Media How do I load media? Take off the top and bottom sheets of a ream of paper. Holding a stack of approximately 200 sheets at a time, fan the stack to prevent static buildup before inserting it in a tray. Do not fan transparencies.

  • Page 64: Tray 1 (Multipurpose Tray)

    For details on the types and sizes of media that can be printed from Tray 1, refer to “Media Specifications” on page 45. Loading Plain Paper 1 Remove the lid from Tray 1, and then open the front panel of Tray 1. 2 Slide the media guides to provide more space between them.
  • Page 65 3 Load the paper face up in the tray. Do not load paper above the fill line indicated on the label. Up to 200 sheets (80 g/m tray at one time. 4 Slide the media guides against the edges of the paper. [22 lb.]) of plain paper can be loaded into the Loading Media...

  • Page 66: Other Media

    5 Close the front panel of Tray 1, and then reattach the lid. Other Media When loading media other than plain paper, set the media mode (for example, Envelope, Glossy, Label, Thick Stock or Transparency) in the driver for optimum print quality. Loading Envelopes 1 Remove the lid from Tray 1, and then open the front panel of Tray 1.
  • Page 67 3 Slide the media guides to provide more space between them. 4 Load the envelopes flap side down in the tray. Before loading envelopes, press them down to make sure that all air is removed, and make sure that the folds of the flaps are firmly pressed;...
  • Page 68 For envelopes with the flap along the long edge, load the envelopes with the flap toward the left of the printer. 5 Slide the media guides against the edges of the envelopes. 6 Close the front panel of Tray 1, and then reattach the lid. Loading Media...
  • Page 69 7 Pull the lever, and then open the top cover. If there is paper in the output tray, remove it. Fold up the output tray before opening the top cover. Do not touch the transfer belt. Loading Media...
  • Page 70 8 Raise both green fuser separator levers. 9 Carefully close the top cover. Loading Media...
  • Page 71 10 After you have finished printing envelopes and before reloading paper, do the following: Pull the lever, and then open the top cover. Loading Media...
  • Page 72 Lower both green fuser separator levers. Close the top cover. Loading Media...

  • Page 73: Loading Labels/Postcard/Thick Stock/Glossy Stock And Transparency

    Loading Labels/Postcard/Thick Stock/Glossy Stock and Transparency 1 Remove the lid from Tray 1, and then open the front panel of Tray 1. 2 Remove any media from the tray. 3 Slide the media guides to provide more space between them. Loading Media...
  • Page 74 4 Load the media face up in the tray. Up to 50 sheets can be loaded into the tray at one time. 5 Slide the media guides against the edges of the media. 6 Close the front panel of Tray 1, and then reattach the lid. Loading Media...

  • Page 75: Tray 2

    Tray 2 Loading Plain Paper 1 Pull out Tray 2 as far as possible. 2 Lift up Tray 2 to remove it. Loading Media...
  • Page 76 3 Remove the lid from Tray 2. 4 Press down the media pressure plate to lock it into place. 5 Load the paper face up in the tray. Loading Media...
  • Page 77 Do not load above the 100% line. Up to 500 sheets (80 g/m [22 lb.]) of plain paper can be loaded into the tray at one time. 6 Reattach the lid to Tray 2. Loading Media...
  • Page 78 7 Reinsert Tray 2 into the printer. Loading Media...

  • Page 79: Duplexing

    Select paper with high opacity for duplex (2-sided) printing. Opacity refers to how effectively paper blocks out what is written on the opposite side of the page. If the paper has low opacity (high translucency), then the printed data from one side of the page will show through to the other side. Check your application for margin information.

  • Page 80: Output Tray

    The following Order settings are available when "Booklet" is selected: 1 Load plain paper into the tray. 2 From the printer driver, specify the layout for duplex printing. 3 Click OK. With autoduplexing, the back side is printed first, and then the front side is printed.

  • Page 81: Media Storage

    Media Storage How do I store media? Keep media on a flat, level surface in its original wrapper until it is time to load it. Media that has been stored for a long time out of its packaging may dry up too much and cause jams.

  • Page 82: Replacing Supplies

    Replacing Supplies...

  • Page 83: Replacing Consumables

    Service Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.
  • Page 84 When replacing a toner cartridge, refer to the following table. For optimum print quality and performance, use only approved Xerox toner cartridges for your specific printer type, as listed in the table below. If you open the top cover, you can find your printer type and the toner cartridge part numbers on the consumables reorder label inside your printer.
  • Page 85 Do not hold, stand or store cartridges on their ends or turn them upside down; the toner inside the cartridges may become caked or unequally distributed. Away from salty air and corrosive gases, such as aerosols. Replacing Consumables...

  • Page 86: Replacing A Toner Cartridge

    Replacing a Toner Cartridge Note: Be careful not to spill toner while replacing a toner cartridge. If toner spills, immediately wipe it off with a soft, dry cloth. TONER OUT ACTION is set to , the message STOP the color of the toner) appears when a toner cartridge becomes empty. Follow the steps below to replace the toner cartridge.
  • Page 87 Press Key 2 Pull the lever, and then open the top cover. If there is paper in the output tray, remove it. Fold up the output tray before opening the top cover. Do not touch the transfer belt. Until Display Reads PLEASE WAIT Then, it displays OPEN DOOR AND/...
  • Page 88 3 Open the front cover and check that the toner cartridge to be replaced has rotated to the exchange position. You can identify the toner cartridge by the color of the handle and by the letter molded into the handle: C (cyan), M (magenta), Y (yellow), and K (black).
  • Page 89 6 Shake the cartridge a few times to distribute the toner. Make sure that the toner roller cover is securely attached before shaking the toner cartridge. 7 Remove the cover from the toner roller. Do not touch or scratch the toner roller. Replacing Consumables...
  • Page 90 8 Align the shaft on each end of the toner cartridge with its holders, and then insert the cartridge. Before inserting the toner cartridge, make sure that the color of the toner cartridge to be installed is the same as the label on the toner cartridge carousel.
  • Page 91 10 Close the front cover. 11 Carefully close the top cover. The printer must complete a calibration cycle (less than 2 minutes) after the toner cartridge has been replaced. If you open the top cover before the message repeats the calibration cycle. appears, the printer stops and READY Replacing Consumables...

  • Page 92: Replacing Routine Maintenance Items

    Replacing the Imaging Unit 1 Pull the lever, and then open the top cover. If there is paper in the output tray, remove it. Fold up the output tray before opening the top cover. Do not touch the transfer belt. 2 Carefully pull out the imaging unit.
  • Page 93 Note: Dispose of the used imaging unit according to your local regulations. Do not burn the imaging unit. 3 Clean the laser lens by wiping it with a soft, dry cloth. 4 Prepare a new imaging unit. Do not touch the drum on the imaging unit. Replacing Routine Maintenance Items...
  • Page 94 5 Install the new imaging unit. 6 Carefully close the top cover. The printer must complete a calibration cycle (less than 2 minutes) after the imaging unit has been replaced. If you open the top cover before the message repeats the calibration cycle. Replacing Routine Maintenance Items appears, the printer stops and READY...

  • Page 95: Maintaining The Printer

    Maintaining the Printer...

  • Page 96: Cleaning The Printer

    CAUTION Read all caution and warning labels carefully, making sure to follow any instructions contained in them. These labels are located on the inside of the printer’s covers and the interior of the printer body. Handle the printer with care to preserve its life. If dust and paper scraps remain on the inside or outside of the printer, printer performance and print quality will suffer, so the printer should be cleaned periodically.
  • Page 97 Do not leave the printer’s covers open for any length of time, especially in well-lit places; light may damage the imaging unit. Do not open the printer during printing. Do not tap media stacks on the printer. Do not lubricate or disassemble the printer. Do not tilt the printer.

  • Page 98: Exterior

    CAUTION Be sure to turn off the printer and unplug the power cord before cleaning. Exterior Ventilation Grill Control Panel Printer Exterior Filter Cleaning the Printer...

  • Page 99: Interior

    Cleaning the Media Feed Roller and Laser Lens 1 Pull the lever, and then open the top cover. If there is paper in the output tray, remove it. Fold up the output tray before opening the top cover. Do not touch the transfer belt. 2 Carefully pull out the imaging unit.
  • Page 100 CAUTION Position the removed imaging unit as shown in the illustration at the right. Be sure to keep the imaging unit horizontal and place it where it will not become dirty. Do not leave the imaging unit removed for more than 15 minutes, and do not place the removed imaging unit in a location where it would be exposed to direct light (such as sunlight).
  • Page 101 4 Clean the laser lens by wiping them with a soft, dry cloth. 5 Reinstall the imaging unit. Cleaning the Printer...
  • Page 102 6 Carefully close the top cover. Cleaning the Printer...

  • Page 103: Cleaning The Duplex Unit Feed Rollers

    Cleaning the Duplex Unit Feed Rollers 1 Turn off the printer and disconnect the power cord and interface cables. 2 Open the duplex cover. 3 Clean the feed rollers by wiping them with a soft, dry cloth. Cleaning the Printer...
  • Page 104 4 Carefully close the duplex cover. Cleaning the Printer...

  • Page 105: Cleaning The Media Feed Rollers For Tray 2

    Cleaning the Media Feed Rollers for Tray 2 1 Turn off the printer and disconnect the power cord and interface cables. 2 Lift the printer off of Tray 2 and temporarily place it on a sturdy flat surface. Cleaning the Printer...
  • Page 106 3 Clean the media feed rollers by wiping them with a soft, dry cloth. 4 Lift the printer and reinstall it on top of Tray 2. Cleaning the Printer...

  • Page 107: Storing The Printer

    Storing the Printer Note: If this printer is not to be used for an extended period of time, store the printer with both green fuser separator levers raised (set to the envelope position). Storing the Printer...

  • Page 108: Troubleshooting

    Troubleshooting...

  • Page 109: Introduction

    This chapter provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources for help. Printing the configuration page Preventing media misfeeds Understanding the media path Clearing media misfeeds Solving problems with media misfeeds Solving other problems Solving problems with printing quality Status, error, and service messages...

  • Page 110: Preventing Paper Jams

    Make sure that... Media matches the printer specifications. Media is flat, especially on the leading edge. The printer is on a hard, flat, level surface. You store media in a dry location away from moisture and humidity. You remove transparencies from the output tray immediately after printing to avoid static buildup.

  • Page 111: Understanding The Media Path

    Understanding the printer’s media path will help you locate media misfeeds. 1 Output tray 2 Transfer belt 3 Toner cartridge carousel 4 Imaging unit 5 Tray 1 6 Tray 2 (optional) 7 Duplex unit (optional) 8 Fuser Understanding the Media Path...

  • Page 112: Clearing Paper Jams

    To avoid damage, always remove misfed media gently, without tearing it. Any piece of media left in the printer, whether large or small, can obstruct the media path and cause further misfeeds. Do not reload media that has misfed. Note: The image is not fixed on the media before the fusing process.

  • Page 113: Paper Jam Messages And Clearing Procedures

    The first column in the following table identifies the jam messages that are displayed on the front panel. The second column in the following table identifies which jam procedure can be used to clear each jam. Paper Jam Message PAPER JAM TRAY 1 PAPER JAM FUSER PAPER JAM EXIT PAPER JAM TRANSFER...

  • Page 114: Clearing A Paper Jam In The Printer

    Clearing a Paper Jam in the Printer 1 Pull the lever, and then open the top cover. If there is paper in the output tray, remove it. Fold up the output tray before opening the top cover. Do not touch the transfer belt. 2 Carefully pull out the imaging unit.
  • Page 115 CAUTION Position the removed imaging unit as shown in the illustration below. Be sure to keep the imaging unit horizontal and place it where it will not become dirty. Do not leave the imaging unit removed for more than 15 minutes, and do not place the removed imaging unit in a location where it would be exposed to direct light (such as sunlight).
  • Page 116 Always remove the jammed paper in the feed direction as shown only. If it is difficult to remove the paper from the fuser, raise both green fuser separator levers to the position for envelope printing, and then remove the paper. After removing the paper, set both green fuser separator levers to their original positions.
  • Page 117 5 Carefully close the top cover. Clearing Paper Jams...

  • Page 118: Clearing A Paper Jam From Tray 2

    Clearing a Paper Jam From Tray 2 1 Pull out Tray 2 as far as possible. 2 Lift up Tray 2 to remove it. Clearing Paper Jams...
  • Page 119 3 Remove any jammed paper. 4 Remove the lid from Tray 2, and then remove all paper from the tray. 5 Fan the paper, and align its edges. Clearing Paper Jams...
  • Page 120 6 Load the media in Tray 2, and attach the lid. 7 Reinsert Tray 2. Clearing Paper Jams...

  • Page 121: Clearing A Paper Jam From The Duplex Unit

    Clearing a Paper Jam from the Duplex Unit 1 Open the duplex cover. 2 Carefully pull out the jammed paper. Always remove the jammed paper in the feed direction as shown only. 3 Close the duplex cover. Clearing Paper Jams...

  • Page 122: Solving Problems With Paper Jams

    Recheck the media path and make sure that you have removed all of the jammed paper. Use Xerox-approved media. See “Media Specifications” on page 45. Plain paper, recycled paper, and letter head can be autoduplexed if the duplex unit is installed and the media type is set properly in the driver.
  • Page 123 Remove the transparencies and load them in Tray 1 one sheet at a time. Do not fan transparencies before loading them. Use Xerox-approved media. See “Media Specifications” on page Clean the media feed roller. For more details, refer to “Interior” on page 92.

  • Page 124: Solving Other Problems

    Symptom Cause Printer power is The power cord is not not on. correctly plugged into the outlet. Something is wrong with the outlet connected to the printer. The power switch is not correctly turned on (I position). The printer is connected to an outlet with a voltage or frequency that does...
  • Page 125 2 minutes. Make sure no one pressed the Cancel key while your job was printing. Check that the tray is loaded with media, in place, and secure. Print the overlay file using a Phaser 6120 driver. Solving Other Problems...
  • Page 126 Solution Turn off the printer, confirm that the power cord is correctly plugged into the outlet, and then turn on the printer. Contact your local Xerox service representative with the error information. For autoduplexing, make sure that you have a duplex unit installed.
  • Page 127 6-character minimum and a 16-character maximum. For details of the CentreWare IS administrator password, see the Phaser 6120 Reference Guide on the Software and Documentation CD-ROM. Remove the moist media and replace it with new, dry media.

  • Page 128: Solving Problems With Printing Quality

    Symptom Cause Nothing is printed, One or more of the or there are blank toner cartridges may spots on the printed be defective. page. The imaging unit may be defective. The media is moist from humidity. The media set in the printer driver mismatches the media loaded in the printer.
  • Page 129 Symptom Cause Image is too light; Laser lens is dirty. there is low image The media is moist density. from humidity. There is not much toner left in the cartridge. One or more of the toner cartridges may be defective. Media type is set incorrectly.
  • Page 130 Adjust the humidity in the media storage area. Remove the moist media and replace it with new, dry media. Use Xerox-approved media. See “Media Specifications” on page 45. Remove the toner cartridges and check each for damage. If one or more is damaged, replace it.
  • Page 131 Symptom Cause There are toner The two fuser smudges or separator levers are residual images. adjusted for envelope printing. One or more of the toner cartridges are defective or installed incorrectly. The two green fuser separator levers are adjusted for envelope printing.
  • Page 132 Symptom Cause Image defects. The laser lens is dirty. Clean the laser lens. A toner cartridge may be leaking. A toner cartridge may be defective. The imaging unit may be defective. Lateral lines or The printer is not level. Place the printer on a flat, hard, level bands appear on image.
  • Page 133 Symptom Cause The color has a The imaging unit may poor reproduction be defective. or has poor color density. Marks regularly One or more parts repeating on a used by the printer to page. create or transfer the image to the page are damaged or defective.

  • Page 134: Status, Error, And Service Messages

    Status, error, and service messages are displayed in the control panel message window. They provide information about your printer and help you locate many problems. When the condition associated with a displayed message has changed, the message is cleared from the window. Standard Status Messages This message...
  • Page 135 This message... PROCESSING PHASER 6120 STARTING SYSTEM WARMING UP means... The printer is processing data. The printer is being started up. The printer is warming up. Status, Error, and Service Messages do this... No action needed.

  • Page 136: Error Messages (Warning)

    Delete print jobs saved on the hard disk. Replace the toner cartridge. Replace the specified toner with the Xerox- approved toner for this printer. Load the correct paper type. Replace the imaging unit soon. Be sure to have an imaging unit on hand.
  • Page 137 This message... PAPER SIZE MISMATCH X TONER LOW TRAY 2 OPEN means... When using Tray 1: The paper size set from the printer driver is different from the size of paper loaded into Tray 1. This message appears when PAPER MENU/ INPUT TRAY/TRAY is set to 1 MODE...

  • Page 138: Error Messages (Operator Call)

    This message... DISK ERROR DISK FULL DUPLEX UNIT DOOR OPEN FATAL ERROR PRINTER COVER OPEN IMAGING UNIT MISSING PAPER JAM DUPLEX PAPER JAM EXIT PAPER JAM FUSER PAPER JAM TRANSFER PAPER JAM TRAY X Status, Error, and Service Messages means... The hard disk is full or damaged.
  • Page 139 This message... PUT "SIZE" "TYPE" IN TRAY 1 PUT "SIZE" "TYPE" IN TRAY 2 REPLACE IMAGING UNIT REPLACE X TONER X TONER MISSING means... The paper size set from the printer driver is different from the size of paper loaded into Tray 1. This message appears when PAPER MENU/...

  • Page 140: Service Messages

    An error has been detected with the item indicated "XX" in the service message. do this... Reboot the printer. This often clears the service message, and printer operation can resume. If the problem persists, contact your local Xerox service representative with the error information.

  • Page 141: Web Links

    Xerox provides several websites that offer additional help on your Phaser 6120 printer. Resource Technical support information for your printer including online Technical Support, driver downloads, documentation, and much more: Supplies for your printer: A resource for tools and information,...

  • Page 142: Installing Options

    Installing Options...

  • Page 143: Introduction

    Service Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.

  • Page 144: Dual In-Line Memory Module (Dimm)

    You may need additional memory (DIMM) for complex graphics and for duplex printing. A dual in-line memory module (or DIMM) is a compact circuit board with surface-mount memory chips. Your printer comes with 128 MB SDRAM printer memory on board. However, you can upgrade to a maximum of 640 MB of RAM through the installation of an additional unbuffered SDRAM DIMM.
  • Page 145 2 Using a coin, remove the screw on the back of the printer. 3 Remove the rear panel. Since there are two hooks on the right side of the panel, remove the rear panel by gently pulling the left side of the panel toward you, then sliding the panel off to the left.
  • Page 146 4 Insert the new DIMM straight into the DIMM connector until the latches snap into the locked position. Observe the keyed side of the DIMM to align it with the connector. If you cannot snap the DIMM into place, do not force it. Reposition it, making sure that the DIMM is seated completely in the connector.

  • Page 147: Hard Drive

    Hard Drive If a hard disk is installed, fonts can be downloaded and saved, and the overlay function can be used. Installing a Hard Drive CAUTION It’s very important to protect the printer controller board and any associated circuit boards from electrostatic damage. Before performing this procedure, review the antistatic caution on Page 136.
  • Page 148 3 Remove the rear panel. Since there are two hooks on the right side of the panel, remove the rear panel by gently pulling the left side of the panel toward you, then sliding the panel off to the left. 4 Attach the mounting pin on the printer controller board.
  • Page 149 5 Attach the spacer to the hard disk controller board. Ensure that you have removed the plastic strip that covers the lithium battery. 6 Attach the hard disk to the printer controller board. 7 Reinstall the panel and tighten the screw. If you removed the duplex unit in step 1, reinstall it.
  • Page 150 8 Reconnect all interface cables. 9 Reconnect the power cord, and turn on the printer. 10 Enable the hard disk in the driver. For instruction on enabling the hard disk, see “Selecting Driver Options/Defaults (for Windows)” on page 17. Hard Drive...

  • Page 151: Duplex Unit

    Duplex (2-sided) printing can be performed automatically with the duplex unit and enough memory installed. See “Duplexing” on page 72. Installing the Duplex Unit 1 Turn off the printer. To ensure the best print quality, install the memory module that was shipped with the Duplex Unit before installing the duplex unit.
  • Page 152 2 Remove the two knockout plates. 3 Prepare the duplex unit. Before installing the duplex unit, open the duplex cover and check that the knobs are positioned vertically. After checking the knob, close the cover. Duplex Unit...
  • Page 153 4 Install the duplex unit. 5 Open the cover of the duplex unit. Since the duplex unit is not yet secured to the printer, hold the duplex unit in place when opening its cover. Duplex Unit...
  • Page 154 6 While pushing in the knobs, gently turn them clockwise until they are horizontal. The duplex unit is secured in place. Make sure that both knobs are securely locked. 7 Close the duplex cover. 8 Enable the duplex unit in the driver. For instruction on enabling the duplex unit, see “Selecting Driver Options/Defaults (for Windows)”...

  • Page 155: Tray 2

    Tray 2 If Tray 2 is installed, up to 500 additional sheets of A4/Letter-size paper can be loaded. Installing Tray 2 Note: Since consumables are installed in the printer, be sure to keep the printer level when moving it in order to prevent accidental spills. 1 Turn off the printer and disconnect the power cord and interface cables.
  • Page 156 3 Lift the printer and place it on top of Tray 2, making sure that the positioning pins on Tray 2 correctly fit into the holes in the bottom of the printer. 4 Enable the Tray 2 in the driver. For instruction on enabling Tray 2, see “Selecting Driver Options/Defaults (for Windows)”...

  • Page 157: A Appendix

    Appendix...

  • Page 158: User Safety Summary

    Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your printer. Electrical Safety Use the power cord supplied with your printer. Plug the power cord directly into a properly grounded electrical outlet. Make sure each end of the cord is securely connected.

  • Page 159: Laser Safety

    Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a hazardous condition. Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to gwa. www.xerox.com/...

  • Page 160: Operational Safety

    Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer. Printing Safety Guidelines Wait 10-15 seconds between turning the printer off and on.

  • Page 161: Moving The Printer

    Follow these guidelines to avoid injuring yourself or damaging the printer: Turn off the printer and unplug all power cables before moving the printer. Always lift the printer from the designated lift points. Do not place any food or liquids on the printer. CAUTION Damage to the printer resulting from improper moving or failure to repackage the printer properly for shipment, is not covered by the warranty, service...

  • Page 162: Safety Specifications

    Printer Safety standards EMC standards Technical Specifications Printer Type Printing system Developing system Resolution First print Safety Specifications 110 volt UL 60950-1, CSA C22.2 No. 60950- 1-03 220 volt EU Directive 73/23/EEC EU Directive 93/68/EEC EN 60950-1 (IEC 60950-1) 110 volt FCC part 15 subpart B class B ICES-003 220 volt...
  • Page 163 Print speed Warm-up time Media sizes Paper/Media Input capacity Output capacity Operating temperature Operating humidity Power supply Power consumption Simplex Monochrome: 20.0 pages per minute for A4, Letter (plain paper) Full color: 5.0 pages per minute for A4, Letter (plain paper) Duplex Monochrome: 11.4 pages per minute for A4, Letter (plain paper)
  • Page 164 Amperage Acoustic Noise External dimensions Weights Interface Standard memory Lithium Hard Drive Battery CR2032 Technical Specifications 110 to 127 V: 11 A or less 220 to 240 V: 7 A or less Printing: 53 dB or less Standby: 35 dB or less Height: 341 mm (13.4 in.) Width: 442 mm (17.4 in.) Depth: 395 mm (15.6 in.)

  • Page 165: Consumable Life Expectancy Chart

    28,000 pages (3 pages per job) When you receive a message that you need to replace the transfer belt, contact a Xerox support representative. For the Customer Support phone numbers, see the information sheet that shipped with your printer, or go to office/contacts.

  • Page 166: Symbols Marked On Product

    Material Safety Data Sheet For Material Safety Data information regarding your Phaser 6120 printer, go to www.xerox.com/office/msds. For the Customer Support Center phone numbers, see the information sheet that shipped with your printer or go to www.xerox.com/office/contacts. Material Safety Data Sheet Use caution (or draws attention to a particular component).

  • Page 167: Product Recycling And Disposal

    All Countries If you are managing the disposal of your Xerox product, please note that the product contains lead, mercury, and other materials whose disposal may be regulated due to environmental considerations in certain countries or states. The presence of lead and mercury is fully consistent with global regulations applicable at the time that the product was placed on the market.

  • Page 168: Professional/Business Environment

    Xerox operates an equipment takeback and reuse/recycle program. Contact your Xerox sales representative (1-800-ASK-XEROX) to determine whether this Xerox product is part of the program. For more information about Xerox environmental programs, visit recycling and disposal information, contact your local authorities.

  • Page 169: B Appendix

    Appendix...

  • Page 170: Regulatory Information (English Only)

    Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.

  • Page 171: Low Voltage Directive 73/23/Eec As Amended

    Low Voltage Directive 73/23/EEC as amended EN 60950:2000 Electromagnetic Compatibility Directive 89/336/EEC as amended EN 55022:1998+A1:2000 +A2:2003 EN 55024:1998+A1:2000 +A2:2003 EN 61000-3-2:2000 EN 61000-3-3:1995+A1:2000 Regulatory Information (English Only)

  • Page 172: Index

    Index Antistatic protection, 136 BOOTP, 10 Consumables Toner cartridge, 76 Control panel, 25 DHCP, 7, 10 Drivers PCL, 15 PostScript, 14 PPD files, 14 Index Dual in-line memory module, 137 Duplexing, 72 Duplex unit, 144 Electrostatic discharge, 136 Enable Options Macintosh, 19 Envelope, 48 Error messages, 129...
  • Page 173 Hard drive, 140 HTTP, 11 Imageable area, 54 IP address Manual setting, 8 IPP, 11 Jams Clear from Tray 2, 111 Clearing, 105 Duplex unit, 114 Solving problems, 115 Labels, 49 Letterhead, 50 Loading media, 56 LPD/LPR, 11 Maintenance, 89 Media Clearing misfeeds, 105 Imageable area, 54...
  • Page 174 Paper Clearing jams, 105 Preventing jams, 103 Paper Jams Clear from Tray 2, 111 Duplex unit, 114 Solving problems, 115 Plain paper, 46 Port 9100, 12 Postcard, 51 Preventing media misfeeds, 103 Print quality, 121 Printer Parts, 3 Printer driver Printing options (Windows), 19 Printer driver (PostScript, PCL), 20 Advanced tab, 20...

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6120n - phaser color laser printer

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