Callpilot Options; Unified Messaging; Message Networking - Nortel BCM50 System Overview

CallPilot options

CallPilot has options that enhance your office communications. You need a keycode to enable a
CallPilot option. Contact your vendor if you want to purchase a software authorization code.

Message Networking

Message Networking links your BCM50 system with other voicemail systems and allows the
exchange of voice messages between users at different sites. CallPilot supports Voice Profile for
Internet Mail (VPIM) and Audio Messaging Interchange Specification (AMIS) networking.
For more information, see the CallPilot Message Networking Set Up and Operation Guide.
Call Center
Call Center is an application that handles incoming calls as efficiently and economically as
possible. Call Center answers calls, then routes the calls to agents in a skillset that most closely
matches the needs of the caller. Calls can be routed based on the origin of the call, the destination
of the call, or the information entered by the caller. Callers can be given high or low priorities.
Callers can overflow to different groups or skillsets of agents, transfer out of the system, leave a
message, and hear announcements or informative messages.
For more information, see the Nortel Networks Call Center Set Up and Operation Guide.
Fax
Fax is a CallPilot option that enhances your office communications by providing incoming and
outgoing fax capability. With Fax, callers can send and retrieve fax messages as easily as they send
and retrieve voice messages. The Fax option includes Fax Mail, Fax On Demand and Fax
Overflow. Fax Answering is available even if you do not have the Fax option installed on your
system.
For more information about Fax, refer to the CallPilot Fax Set Up and Operation Guide.

Unified Messaging

With Unified Messaging, subscribers can use their e-mail application to access voice, fax and text
messages from their personal computer. Unified Messaging can be used with several popular
e-mail applications:
• Microsoft Outlook 2000, Outlook 2002 (XP), Outlook 2003 including Internet Mail Mode
• Lotus Notes - 5.x and 6.x
• GroupWise - 6.x
• Microsoft Outlook Express - 5.x and 6.x
• Netscape Messenger (Netscape Communicator) - 6.2x
• Netscape Mail - 7.0x
• Qualcomm Eudora Pro - 6.1.2
For more information, see the Unified Messaging Configuration Guide.
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