Bcm50 Applications - Nortel BCM50 System Overview

BCM50 Applications

BCM50 has a wide range of high-value applications. You enable these applications through
keycodes, and do not require any additional hardware.
BCM50 gives you ten ports for connecting to CallPilot and Call Center. Each port supports one
connection to that application. For example, four callers could be leaving voice messages, and two
callers could be in the auto attendant while four callers are listening to voice messages. The
number of ports can support a fully configured a BCM50 system with a full complement of voice
mailboxes.
BCM50 comes with CallPilot. Keycoded CallPilot options are also available, as are other BCM50
applications, such as LAN CTE, Personal Call Manager and Call Detail Recording.
CallPilot
BCM50 is a versatile business communications tool that you can use to:
• answer incoming calls
• offer callers a selection of options to route their calls or access information
• provide advanced voicemail, Auto Attendant and call handling capabilities
CallPilot Manager is a web-based application that is accessible through the BCM50 Element
Manager. You use CallPilot Manager to set up and administer BCM50.
CallPilot Manager
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