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Provisioning the FortiFone-450i/FortiFone-550i
For instructions on programming your FortiVoice phone system for the FortiFone-450i/
FortiFone-550i, refer to Adding IP Phones in Chapter 2 of the FortiVoice User Guide.
For internal use (connected to the office LAN)
The FortiFone-450i/FortiFone-550i phone supports 'plug and play' installation employing
the automated provisioning process for discovering FortiVoice phone systems on the same
LAN. Once connected to the LAN, the IP phone retrieves IP settings from the local DHCP
server. After discovering the FortiVoice system on the LAN, the phone downloads the
configuration and registers with FortiVoice. If the extension was pre-configured via the
FortiVoice management software, then the phone display should show the extension
number and name. If not yet configured in the FortiVoice system, then the MAC address of
the phone will be visible as a choice in the MAC select list for that model of phone in the
Local Extensions section of the FortiVoice configuration.
For external use (connected over the Internet)
When connecting your IP phone at a remote location for external use, please perform the
following steps:
1. Pre-configure the extension in the FortiVoice management software and include the
MAC address of the phone.
2. Before or after deploying the phone, power up the phone and press the
go to 3. Phone Settings.
3. Go to 7. Firmware Update and press the Select softkey.
4. From the Firmware Update menu, select 2. TFTP Server Address.
5. Enter the WAN (External) IP address or URL/FQDN of your FortiVoice location. Obtain
the IP address from the IP Configuration section of the FortiVoice management
software. Press the OK softkey.
6. Press the
button to exit the configuration then press the Yes softkey to reboot the
phone. It then connects to the FortiVoice system and updates its configuration.
Note: If the top 2 LED keys continue to flash red/yellow after 30 seconds, the phone is not
registered with the phone system. See the Troubleshooting section for information.
If you encounter problems, please ensure the appropriate ports are forwarded from the
router to the FortiVoice unit acting as the proxy at that location; for more information, see
the FortiVoice User Guide. There should be no need to make any adjustments to the firewall
at the IP phone's location.
If you are connecting to the phone via the web interface, the login is: admin and the
password is 23646. Should you require configuration of the IP phone for use with other
devices or information on the web interface, please refer to the FortiFone-450i and FortiFone-
550i Telephone User Guide.
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button, then
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